Issue 3
Royale - Freestanding ETR
- 10 -
Issue 3 - ©Rinnai
• NOTE:
If you have any other faults or problems, please refer to your installer or a Rinnai Customer
Care Centre Consultant on 1300 555 545.
• IMPORTANT:
Do not remove any panels or attempt to carry out any service work other than that mentioned
in the trouble shooting chart.
• SERVICE:
Rinnai has a service and spare parts network with personnel who are fully trained and equipped
to give the best service on your Rinnai appliance.
If your appliance needs service, please ring one of the service contact numbers located on the
back of this instruction booklet.
Rinnai recommends that this appliance should be serviced annually by a qualified service
technician, including inspection of the flue system.
SYMPTOM
POSSIBLE CAUSES
SOLUTION
Burner will not light
• No power present
• No gas present
• Power cut
• Ignition failure
• Ensure power cord is plugged in
and turned on.
• Ensure gas supply is turned on.
• Re-ignite when power has been
restored.
• Repeat lighting procedure (refer
page 2).
Smell of gas
• Leaking gas
• Turn off gas at meter and call
installer.
Fan not working
• Heat Switch not activated
• Allow heater to run on ‘HIGH’ for
about 15 minutes.
Small soot deposit
• Normal operation
• No action required.
Severe soot deposits
forming on Glass or
Logs
• Inadequate flue system
• Incorrect gas pressure
• Log misalignment
• Call Rinnai Service Department
/ Agent.
Condensation on glass
• Normal operation
• Allow heater to warm up.
Streaky lines on glass
• Normal operation
• For cleaning call Rinnai Service
Dept. / Agent.
Digital Error Message on
Control Panel
• Electronic fault detected
• See Error Messages on Page
10.
Service calls for general cleaning, maintenance and wear and tear are not necessarily
covered under the warranty. Service calls of this nature may be chargeable.
Faults caused by insufficient gas supply, gas quality, installation errors or operation
errors are not covered by the Rinnai warranty. Refer to Warranty Card in this manual.
NOTE
CUSTOMER INFORMATION - TROUBLE SHOOTING
