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22
EN
13. PROBLEMS - POSSIBLE SOLUTIONS
Problem 1
Fire burns with weak, orange flame� Pellets heap up in fire trough,
window sooted up�
Cause(s) pellet operation
Q
Insufficient combustion air
Q
Poor chimney draught
Q
Stove is sooted over inside
Cause(s) log operation
Q
Poor chimney draught
Q
Too much fuel
Q
Damp wood
Q
Incorrect heating up
Q
Stove is sooted over inside
Possible solutions pellet operation
Q
Remove any ash or clinker from the fire trough that may block the
air inlets� If possible swap to better pellet quality (see
CLEANING
and
MAINTENANCE
)�
Q
Check whether flue gas pipes are blocked with ash (see
CLEANING
and
MAINTENANCE
)�
Q
Check whether the suction nozzles and air inlet pipe or flue tube
are blocked�
Q
Check door and cleaning cover seals for leaks (see
CLEANING
and
MAINTENANCE
)�
Q
Clean blower impeller (see
CLEANING
and
MAINTENANCE
)�
Q
Have service performed by authorised specialist company�
Q
Every glass plate must be cleaned from time to time (depending
on use) with glass cleaner�
Possible solutions log operation
Q
Use dry wood and correct fuel amounts (see
BRIEF
INFORMATION ON FUEL - LOGS
)
Problem 2
Stove smells strongly and / or fumes are emitted
Cause(s) pellet / log operation
Q
Burning-in phase (taking into service)
Q
Stove has accumulated dust and/or dirt
Possible solutions pellet / log operation
Q
Wait to end of burning-in phase and vent sufficiently
Q
Suction off any dust deposits from the convection air openings at
regular intervals
Problem 3
Flue gas discharge when wood is added and during heating phase�
Cause(s) pellet / log operation
Q
Flue gas flap is not open for refueling
Q
Combustion chamber door opened too fast
Q
Too much ash in combustion chamber
Q
Adding logs to snappy
Q
Chimney draught too low
Q
Flue pipe connection leaks
Q
Logs combustion still running (visible flame)
Q
Inspection openings leak
Possible solutions pellet / log operation
Q
Open the flue gas flap for refueling
Q
open the combustion chamber door moderate
Q
regular cleaning of combustion chamber (vacuum)
Q
Adding logs carefully
Q
Check chimney
Q
Check connections and if necessary re-seal
Q
Add logs after flame is gone (display: „please add logs“)
Q
Check seals and replace (fire door, plaster cover, ��)
Note
Please note that checks on the control system and wiring ma
only be performed in unit switched dead� Any repairs may only be
performed by trained specialists�
Tip
If a malfunction message occurs, the cause must first be remedied;
the unit can be put back into operation by acknowledging the
malfunction at the touch display�
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