27
Revision 2
Troubleshooting:
Any works done to the motor must be completed by a licensed electrician and
only whilst the power is off and the motor is unplugged.
Problem
Possible Reason
Solution
The gate cannot
open or close
normally, and LED
does not light.
1. The power is off.
2. Fuse is blown.
3.Control PCB is damaged
1. Switch on the power supply.
2. Licensed Electrician: Check the fuse (see
page 20-21) and replace if necessary.
3. Contact Richmond Wheel & Castor Co for
replacement PCB (board)
Remote control does
not work.
1. Remote control battery is
flat.
2. Remote control is not
paired correctly.
1. Check LED lights up when button is pressed. If
not, change the remote-control battery (A27
battery required)
2.
Licensed Electrician:
Repeat pairing procedure
(refer to page 29)
The gate opens but
cannot close.
1. Stall force is set too low.
2. Photocell settings
incorrect.
3. Photocell beam is
interrupted (if installed).
1. Increase stall force to the minimum value that
the gate still operates. (see page 23)
2.
Licensed Electrician:
If photocell is not
connected, ensure that there is a jumper wire
between 8 and 9 on the J5 terminal. If photocell
is connected, ensure the wiring is correct.
3. Check and remove any obstructions.
Gate does not move
when button is
pressed, but motor
makes a noise.
1. Gate is out of alignment.
2. Capacitor has blown or is
otherwise damaged.
1.Put motor into manual mode and check if it can
be opened freely by hand. If not, check that the
gear rack freely moves over the motor cog.
2. Contact Richmond Wheel & Castor Co for
replacement PCB (board)
Gate does not stop at
the limit switch when
opening/closing.
1. The brackets are
positioned incorrectly.
2. The gate opening
direction is incorrect.
3. Limit switch is damaged.
1. Check that LEDs 11/13turn off when spring is
contacted and reposition if required.
2.
Licensed Electrician:
Swap MOT1 and MOT2
lines on terminal J4 (refer to page 20) and swap
over lines 11 & 13 on terminal J5 ref to fig 26
page 21.
3. Check wiring for any damage. Contact
Richmond Wheel & Castor for a new limit switch
if required.
Gate does not fully
open or close
1. The gate meets an
obstacle.
2. Motor output force is too
low.
3. Stall force is too low.
1. Remove the obstacle.
2.
Licensed Electrician:
Increase VR4: Motor
Output Force Adjustment (Page 23).
3.
Licensed Electrician:
Increase VR1: Stall
Force (Page 23).
For support or assistance with troubleshooting, visit
gatesupport.richmondau.com
Or ring your local Richmond Wheel & Castor Co Branch
AU:
03 9070 5713
NZ:
0800 61 71 81
International:
+613 9551 2233
