13
Town Food Service Equipment Company, Inc.
718/388-5650 outside New York State 800/221-5032
If rice cooker is not working properly, perform the following diagnostic tests:
1) With the pilot lit and an empty rice pot in the cooker, start the main burner. Expect to hear a click after
3 minutes and 15 seconds. the click is the sound of the sensor reaching shut off temperature. If the
main burner does not shut off, refer to difficulty item below:
main burner does not shut off automatically.
2) If the main burner shuts off, the sensor is working. Pour a gallon of water into the rice pot and listen for
the click of the sensor returning to its cooking position. After the pilot is lit, start the main burner
and cover the rice pot. If the cooker shuts off within 20 minutes, remove the cover and allow the water
to evaporate. If the cooker shuts off after the water has evaporated, the unit is working normally.
contact town Food with any questions about the operation of the unit.
if the cooker shuts off too soon, never press the cook button a second time. The rice will burn.
The sensor has activated and must cool to be reset.
dIFFICulTY
CAuSE
REMEdY
main burner shuts off
insufficient water to cook rice
cook with proper amounts of water
before rice is done,
pilot remains lit
base cover and rice pot
position base cover, rice pot an outer
and/or outer jacket are not
jacket correctly according to diagram
correctly positioned
on page 9
rice cooker shuts off too soon
overall height of shut off stem
replace shut off stem assembly or remove
assembly is too tall
any washers from existing shut off stem
assembly (see figure 1, page 13)
main burner does not
shut off stem tip is worn
replace tip according to figure 1, page 13
shut off automatically
sensing element fails
replace sensing element according to
figure 2, page 13
pilot will not light
spillage on pilot
clean or replace main pilot burner
ceramic electrode disconnected
reconnect Piezo ignition to ceramic
from Piezo ignition assembly
electrode
pilot ignition line will not ignite
be sure orifice is clean and positioned
properly
in ceramic electrode holder
insufficient pilot
insufficient gas pressure
check gas pressure
burner flame
ensure all gas valves are open
contact gas supplier if problem persists
main pilot orifice is blocked
clean or replace main orifice
TROuBlE ShOOTING
____________________________________________________________________________
