Town Food Service Equipment Company, Inc.
718/388-5650 outside New York State 800/221-5032
RM-55N-R RM-55P-R RM-50N-R RM-50P-R
15
GAS RICE COOkER lIMITEd WARRANTY
town Food Service Equipment co., Inc. (town) warrants its rice cookers to be free of defects in
materials and workmanship, subject to the terms specified below. this warranty is limited to parts replace-
ment and does not include any labor allowance. Any service charges or charges for parts replacement is
the customer
’
s responsibility.
town warrants gas RiceMasters to be free of defects in materials or workmanship for a period of 6
months. the warranty period for all electric and gas rice cookers shall commence at the the time of
shipment from town. the warranty period may be extended, at town
’
s discretion, if proof of installation
(specifying model and serial number) was at a later date, but in no case shall warranty be extended
beyond 9 months after date of shipment from town.
Parts and labor are covered for the warranty period for properly packaged units returned to town
prepaid. town cannot be responsible for shipping damages to any unit returned with improper
packaging. Parts that have failed due to defective materials or workmanship will be replaced at no
charge. units repaired under warranty will be returned freight prepaid. Warranty for the new parts will
be for the remainder of the original warranty period. Freight will be added to the invoice for non-warranty
repairs. there will be no credit for defective units returned.
customers are requested to clean units before returning them for service. units returned in abused or
unsanitary condition will not be serviced without the customer
’
s consent to pay an appropriate labor
charge for labor to clean and repair the rice cooker. If the customer does not agree, the unit will be
returned without cleaning or repair. this warranty does not cover any failures or operating difficulties due
to accident, abuse, misuse, alteration, misapplication, improper installation or improper maintenance or
service. town does not authorize any person or company to assume on it
’
s behalf any obligation or
liability in connection with this unit in any manner whatsoever. If warranty service becomes necessary,
bring the unit to the dealer where the rice cooker was purchased. Request that it be carefully packed.
Be sure to insulate the enamel jacket from the rice pot. If the pot is allowed to contact the enamel jacket
during shipment it will become chipped. If the base is not properly packed it may become dented. town
will charge for repairs to units returned and damaged due to abuse for any reason. the returning agency
is entitled to request from the purchaser the costs of shipping and handling charges to return the unit. Be-
fore any unit is returned, call town at 718/388-5650 and request a Return goods Authorization (RgA).
Be advised this RgA is only authorization to return the unit for evaluation. No credit of any kind may be
taken arising from an RgA. unit will be inspected to verify the difficulty for which it was returned. once
the difficulty is verified, it will be repaired and the unit returned at no charge if due to faulty materials
and/or workmanship. If defective for any other reason, the unit will be repaired and the customer will be
charged for the cost of the labor and materials for the repair plus return delivery costs.
If unit must be returned to town, carefully pack (preferably in the original carton), send prepaid,
adequately insured, and with the RgA clearly marked on the outside of the package.
