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Troubleshooting
Control Unit not working – Power LED OFF
1. Mains power failure – check if other electrical
circuits are operable.
2. Check that the mains adaptor is plugged in and
the socket is switched ON.
3. Check that the DC Jack Plug from the Mains
Adaptor is connected in the Control Panel.
4. Check the fuse/MCB in the Consumer Unit on the
circuit serving the Control Panel.
Note: Before replacing any fuses or resetting the
MCB, the cause of the failure must be investigated
and rectified.
Control Unit “Low Battery” LED flashing
1. Check all PIR Detectors for low battery indication,
(i.e. LED behind detection lens flashes when
movement detected). Renew batteries as required.
Control Unit “Low Battery” LED illuminated
1. Check all Magnetic Contact Detectors for low
battery indication, (i.e. LED on Detector body
illuminates for 1 second when Detector triggered).
Renew batteries as required.
Control Unit not accepting User Access Code
1. Pause between key depressions too long. Do not
pause for more than 5 seconds between pressing
keys.
2. Incorrect code entered. Allow 5 seconds to
elapse before re-entering correct code.
3. Reset to factory defaults and re-programme
system.
Control Unit not responding to Detectors
1. Ensure that the ‘House Code’ is correctly set.
2. Ensure Detector is within effective radio range of
the Control Panel and equipment is not mounted
close to metal objects.
3. Detector battery low – Replace Detector battery.
Detection Zone triggered (LED flashing) but
no alarm is sounding
1. Entry/Exit delay still running and not yet expired.
2. Alarm duration period has already expired and
system has reset.
3. Alarm duration programmed to “no alarm”.
Full Alarm Condition occurs when system
has not been triggered by an intruder or is
disarmed
1. Tamper switch activation
a. Check all Detector battery covers to ensure
correctly fitted.
b. Check Control Panel and Siren are securely
mounted to the wall and tamper switch is
closed.
2. Panic Alarm operated from a Remote Control or
Control Panel.
3. Jamming detection circuit operated.
LED on Remote Control not illuminating,
or is dim when unit is operated
1. Ensure battery is connected with correct polarity.
2. Ensure battery connections are good.
3. Replace battery.
PIR Movement Detector false alarming
1. Ensure that the Detector is not pointing at a
source of heat or a moving object.
2. Ensure that the Detector is not mounted above
a radiator or heater.
3. Ensure that the Detector is not facing a window
or in direct sunlight.
4. Ensure that the Detector is not in a draughty area.
5. Sensitivity detection set too high – reset to low
sensitivity detection.
Symptom
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Recommendation
Symptom
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Recommendation
