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1-WARNINGS AND WARRANTY CONDITIONS
WARRANTY CONDITIONS
The firm covers the product,
with the exception of the parts prone to normal wear
that are listed below, for a period of
2 (two)
years
from the date of purchase as proved by:
•
a document to serve as proof of purchase (invoice and/or receipt) that shows the name of the vendor and the date on which the
purchase was made;
Furthermore, in order for the guarantee to be valid, the device must be installed and calibrated by qualified personnel, and where
necessary, the user must be issued with a declaration of conformity and correct functioning of the product.
We suggest performing the product function test before completing the finer calibrations, when foreseen.
Installations that do not meet the current standards, improper use and lack of maintenance as expected by the manufacturer, void the
product warranty.
The warranty is valid on the condition that the instructions and warnings contained in the user and maintenance manual are observed,
and therefore the product is used correctly.
The replacement of the entire system or the repair of one of its components does not extend the warranty period, and the original expiry
date remains unchanged.
The warranty covers the replacement or free repair
of parts recognised as being faulty at source due to manufacturing defects.
In the event of a fault, to benefit from the warranty, the customer must keep the warranty certificate and provide it with the document
given at the time of purchase to the Service Centre.
EXCLUSIONS
The warranty does not cover malfunctions and/or damage to the appliance that arise due to the following causes:
•
Damage caused during transportation and/or handling
•
all parts that develop faults due to negligence or improper use, incorrect maintenance, installation that does not comply with the
manufacturer’s instructions (always refer to the installation guide provided with the appliance)
•
incorrect sizing with regard to the use or faults in the installation or failure to adopt the necessary devices to guarantee proper
execution
•
improper overheating of the equipment, use of fuels not conforming to the types and quantities indicated in the instructions provided
•
further damage caused by incorrect user interventions in an attempt to fix the initial fault
•
worsening of the damage caused by the user continuing to operate the appliance even after the fault has been noticed
•
in presence of a boiler, any corrosion, incrustations or breakage caused by water flow, condensation, hardness or acidity of the water,
improperly performed descaling treatments, lack of water, mud or limescale deposits
•
inefficiency of chimneys, flues or parts of the system affecting the appliance
•
damage caused by tampering with the appliance, atmospheric agents, natural disasters, vandalism, electrical discharges, fires, faults
in the electric and/or hydraulic system.
•
Failure to have the annual stove maintenance performed by an authorised technician or qualified personnel will result in the loss of
the warranty.
Also excluded from this warranty are:
•
parts subject to normal wear such as gaskets, glass, cladding and cast iron grilles, painted, chrome-plated or gilded parts, handles
and electric cables, bulbs, indicator lights, knobs, all parts which can be removed from the firebox.
•
Variations in colour of the painted or ceramic/serpentine parts and crazed ceramics as they are natural characteristics of the material
and product use.
•
masonry work
•
plant parts (if present) not supplied by the manufacturer
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