For Technical Support Contact Real Flame at: 1-800-654-1704
Problem: Sudden Drop in Gas Flow, or a reduced flame height
Possible Cause 1: Out of Gas.
ġ$!'ƫ
for gas in the LP gas tank.
Possible Cause 2: Excess flow safety device may have been activated.
ġ1.*ƫ+*0.+(ƫ'*+ƫ0+ƫėĘČƫ3%0ƫăĀƫ/!+* /ƫ* ƫ(%#$0ƫ+10 ++.ƫü.!,(!ċƫ "
the control knob and LP gas tank valve. Disconnect regulator. Turn burner
+*0.+(ƫ'*+ƫ0+ƫė Ęċƫ%0ƫāƫ)%*10!ċƫ1.*ƫ1.*!.ƫ+*0.+(ƫ'*+ƫ+ûċ
ý)!/ƫ.!ƫ/0%((ƫ0++ƫ(+3Čƫ.!/!0ƫ0$!ƫ!4!//%2!ƫý+3ƫ/"!05ƫ !2%!ƫ5ƫ01.*%*#ƫ+û
Reconnect regulator and perform a leak check at tank connection. Turn LP
#/ƫ0*'ƫ2(2!ƫ+*ƫ/(+3(5Čƫ3%0ƫăĀƫ/!+* /ƫ* ƫ0$!*ƫ(%#$0ƫ+10 ++.ƫü.!ƫ0(!ċ
Problem: Irregular flame pattern, flame does not run the full length of the burner
Possible Cause: Burner ports are clogged or blocked.
ġ(!*ƫ1.*!.ƫ,+.0/ċƫ+ƫ0$%/ƫ
by inserting a
paperclip into each of the burner ports to
ensure they are not clogged. W
čƫ
ke
time to cool before touching it.
sure burner is not on, and has had su
ffi
cient
Problem: Flame blow out
Possible Cause 1: High or gusting winds.
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r
!/!ƫý)!ƫ
t
+ƫė Ęƫ/!00%*#ċ
Possible Cause 2: Low on LP gas.
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Replace or refill LP gas tank.
Possible Cause 3: Excess flow valve tripped.
ġ
Refer t
+ƫė
r
+(!)čƫ1 !*ƫ
r
+,ƫ%*ƫ#/ƫý
ow”
Problem: Flame seems to lose heat when burning in cold weather -
temperature below 50°F
Possible Cause 1: Ice has built up on the outside of the LP gas tank because the
vaporization process is too low.
ġ
Turn the control knob and the LP gas tank t
+ƫė
F”. Replace with a spare LP
gas tank and resume burning. Store the spare LP gas tank in a well ventilated
area, away from children.
If these trouble shooting steps are unable to resolve the problem,
please call the numbers listed below.
Troubleshooting
19
Burner Ports
