For Technical Support Contact Real Flame at: 1-800-654-1704
Problem: Burner will not light using igniter
Possible Cause 1: Electrode and burners are wet.
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Wipe dry with cloth.
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Possible Cause 2: Igniter battery is dead or backwards.
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replace the battery.
Possible Cause 4: Wire loose or disconnected.
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Reference page 15, step 1, reconnect wire. Call Real Flame a
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Possible Cause 5: Wire is shorting (sparking) between igniter and electrode.
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Real Flame a
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for support.
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Reference page 16, Turn electrode to point at the thermocouple.
Possible Cause 7: Bad Igniter
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Possible Cause 1: No Gas Flow
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y. If empty, replace and refill. If the propane
tank is not empty, refer t
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following page.
Possible Cause 2: Coupling nut and regulator not fully connected.
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Turn the coupling nut about one half to three fourths a turn, until you
feel a solid stop. Do not use tools, tighten by hand only.
Possible Cause 3: Obstruction of gas flow.
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for bent or kinked hose.
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venturi
Possible Cause 4: Spider webs or insect nest in the venturi.
Possible Cause 5: Burner ports clogged or blocked.
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Referenc
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pattern” on the following page. Clean the
burner ports as described there.
Problem: Burner will not light with match
Problem: The fireplace emits a lot of black smoke when in use
Possible Cause 1: Hose from gas fireplace is pinched.
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ke sure the hose is not pinched between the
fire table and the source of the gas.
Possible Cause 2: Flame is being obstructed at burner ports.
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ke sure that the gas ports on the burner are free
of any lava rocks so tha
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ow naturally.
Troubleshooting
18
Burner
Burner Ports
Venturi
Thermocouple
Igniter Pin
Pilot Light
