Troubleshooting
Helpline
90 Day Limited Warranty
Note: Reprogramming may be required after batteries are removed.
If you need additional set-up help, please call the Helpline at:
1-800-420-7968
Thomson Consumer Electronics, Inc. warrants that for 90 days from date of purchase, it will replace this prod-
uct if found to be defective in materials or workmanship. Return it postage prepaid to the Product Exchange
Center address for prompt, no charge replacement with a current equivalent. This replacement is Thomson
Consumer Electronics, Inc.’s sole obligation under this warranty. Thomson Consumer Electronics, Inc. will not
be responsible for any incidental or consequential damages, or for any loss arising in connection with the use
or inability to use this product. Some states do not allow the exclusion or limitation of incidental or conse-
quential damages, so the above limitation or exclusion may not apply to you. This warranty excludes defects
or damage due to misuse, abuse, or neglect. This warranty gives you specific legal rights, and you may also
have other rights, which vary from state to state.
© 2000 Thomson Consumer Electronics, Inc.
Product Exchange Center
11721 Alameda Ave.
Socorro, TX 79927
PRCU810IB Rev0700
Trademark(s) ®Registered Marca(s) Registrada(s)
Made in China
25
P RO B L E M
Indicator Icon does not appear when you
press any key or no response after pressing
a key
The remote does not operate your Audio or
Video devices
Problems programming a
TV/VCR
combo
unit
VCR not recording
Problems changes channels
SELECT
key not responding
IR LEARN
cannot be made successfully
S O L U T I O N
• Replace the batteries with 4 new AAA
alkaline batteries.
• Check if batteries are properly installed.
• Try all code programming procedures
and the complete code table.
• Wrong distance of angle.
• The remote control unit will function from
a maximum range of 23 feet.
• Try the VCR code for your brand. Some
combo units, however, may require both a
TV and a VCR code for full operation.
• As a safety feature on your remote, you
must press the
REC
key twice.
• If your original remote requires
ENTER
key to be pressed after a channel is
selected, press the
ENTER
key to select
the channel.
• Try using the
MENU, GUIDE
or
ENTER
key to make the selection while operating
the remote.
• The batteries in this remote unit and/or
the other remote unit is weak.
• The distance between the two remote
control units is too long or too short.
• Memory capacity is full.
• The signal coding is not compatible with
this remote and the other remote.
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