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Connection to CoinUp
®
Troubleshooting
Problem
Possible Cause
Solution
Game has IP address and screen
says
Server Ping Success
but Test
Connection screen reports Database
Ping failure or File Server Ping
failure.
Firewall is blocking communication
with server.
Read firewall documentation.
Ensure configuration allows ICMP
Echo.
If router has built-in firewall, check
router configuration.
Enable communication on ports
7786 and 7787.
Database or File Server is down
Wait 30 minutes and revisit Test
Connection screen.
If still reporting failure, call CoinUp®
service.
Ethernet Connection Troubleshooting
Problem Possible Cause
Solution
Game cannot connect to CoinUp®
server.
No IP address appears under Test
Connections menu
No broadband internet service
Contact a local ISP to setup either
cable modem or DSL service.
Wrong router configuration
Configure router for DHCP (Dynamic
Host Configuration Protocol).
Disconnected Ethernet cable
Check that Ethernet cables are
tightly connected at both ends. An
audible click confirms tightness.
Reboot game. In Diagnostic mode,
select Online Menu then select
Connection Menu then Test
Connection. Confirm that IP address
appears. The phrase eth0 must
follow IP address.
Faulty Ethernet cable
Test cable by connecting it from
another PC into router or wall jack.
Replace cable if faulty.
Faulty Ethernet wall jack.
Plug Ethernet cable into a different
jack.
Broadband service is down.
Contact ISP.
Faulty router
Plug Ethernet cable into different
jacks in router. Plug Ethernet cable
directly into DSL or cable modem
instead of router. Replace router if
faulty
Faulty network card
Call CoinUp® service
