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Due to our policy of continual improvement, we reserve the right to change specifications without prior notice.
9. Troubleshooting & maintenance
n
n
Servicing and maintenance of this product must
be carried out by persons having knowledge and
practical experience of the appliance, in particular
as far as safety and hygiene are concerned. The
boiler system contains no user serviceable parts and
should only ever be serviced by the recommended
service agent.
With regular filter replacements and scheduled maintenance,
this product will offer you good service. Like any product,
it contains working parts that may require service or
replacement. Below is a simple troubleshooting guide for
both the boiler and mixer tap.
If you have any doubts about the nature of any issue that you
may experience then please turn off the power to the boiler
and contact the service agent. Contact details are listed on
the top of the boiler.
Screen message
Likely fault(s)
Action to take
Temperature Sensor:
Please turn off appliance at plug. See silver front
plate for service contact details.
Faulty temperature sensor on tank.
Turn off the boiler.
This is not a user serviceable part. Please contact
the service number on the silver plate on the front
of the boiler. You will need the model and serial
number on the plate also.
Not Heating:
Please turn off appliance at plug. See silver front
plate for service contact details.
Various possible faults.
No Water:
Please turn off appliance at plug. See silver front
plate for service contact details.
The water supply to the boiler is turned off.
The water pressure is low.
The inlet filter is blocked with debris.
Electrical sensor fault.
Does cold filtered still water come from the tap
when turned on?
No:
Check the water supply is turned on and the
filter is not blocked.
Yes:
Turn off the boiler.
Not a user serviceable part. Please contact the
service number on the silver plate on the front
of the boiler. You will need the model and serial
number on the plate also.
PCB Error:
Please turn off appliance at plug. See silver front
plate for service contact details.
PCB has self-diagnosed a fault.
Turn off the boiler.
This is not a user serviceable part. Please contact
the service number on the silver plate on the front
of the boiler. You will need the model and serial
number on the plate also.
Descale Required:
Your warranty is at risk. See silver front plate for
service contact details.
The top level probe is calcified (scaled).
Turn off the boiler.
Please contact the service number on the silver
plate on the front of the boiler and obtain a
descale kit and new filter. If this does not clear the
error, please contact our service team again.
Descale Shutdown:
Your warranty is at risk. See silver front plate for
service contact details.
The top level and safety level probe is calcified
(scaled).
Check Filter Reminder:
Your warranty is at risk. See silver front plate for
service contact details.
The estimated filter life has been reached.
Check the filter condition. See “does my filter
need replacing?” section of this manual for more
information.
Boiler on screen messages
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