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Chapter 6: Diagnostics/Maintenance

6-1

C

hapter 6: Diagnostics/Maintenance

This chapter tells you how to troubleshoot

Tenor BX

operation, as well as how to maintain the health

of your system. You will find information about how to view the unit’s LEDs, as well as how to
interpret the chassis’ alarms and check basic connections.

Specifically, the following topics are included:

Before you Begin

Diagnostics

General Maintenance

Finding Help

VoIPon www.voipon.co.uk [email protected] Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299

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Содержание Tenor BX

Страница 1: ...1 Tenor and Quintum are registered trademarks PacketSaver Quintum Technologies Inc Risk Free VoP VoIP Made Easy and SelectNet Technology are trademarks of Quintum Technologies Inc VoIPon www voipon co...

Страница 2: ...th consumption 1 6 Virtual Tie Line 1 6 SNMP Support 1 6 Call Detail Recording 1 7 IVR RADIUS Support 1 7 NATAccess 1 7 Routing Table Options 1 7 Call Management Features 1 8 H 323 Gatekeeper Services...

Страница 3: ...the System 3 11 Assign IP Address 3 12 Change IP Address 3 13 Load Software Upgrade 3 15 Chapter 4 Configuration Monitoring Getting Started with Configuration Monitoring 4 2 Tenor Configuration Manage...

Страница 4: ...ing Unit 9 5 Monitor Alarms 9 5 General Maintenance 9 5 Restore Factory Defaults 9 5 Reset System 9 6 Change Password 9 6 Change Unit Date and Time 9 6 If you need Additional Help 9 7 Glossary Warrant...

Страница 5: ...Table of Contents TOC 4 VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299...

Страница 6: ...BX including feature descriptions and capabilities Specifically the following topics are covered What is the Tenor BX Features Capabilities Call Routing Management Options H 323 Gatekeeper Services SI...

Страница 7: ...trical multipath applications The number of VoIP channels is equal to half the number of PSTN channels The MultiPath Switch configuration enables connectivity between the customer equipment i e PBX PS...

Страница 8: ...an intelligent call routing engine which regulates system resources and configuration while coordinating all voice traffic activity in the unit VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245...

Страница 9: ...h the Configuration Manager you can configure all options such as signaling data trunk groups dial plans and call routing numbers An easy to use Java based installation process enables you to an insta...

Страница 10: ...ter latency and packet loss and transparently switches cus tomer calls to the PSTN when required Easy Connect to Console Plugging a serial cable between the unit s RS 232 port and your PC s console po...

Страница 11: ...configured or marked as a tie trunk A traditional tie trunk is a PBX configured direct connection between two PBXs in separate locations The tie trunk bypasses the PSTN network Your PBX does not need...

Страница 12: ...t data and authorization codes between the network access gateway and the billing server NATAccess NATAccess is an intelligent network address translation technology It enables VoIP networks with mult...

Страница 13: ...k such as the PSTN Line circuits typically connect to a termination device on the user premises such as a PBX Public Private Dial Plan Support The Tenor BX supports public and private dial plans A pub...

Страница 14: ...onfigure each as its own gatekeeper Tenor BX supports gatekeeper to gatekeeper communication using the standard LRQ Location Request LCF Location Confirm messaging scheme Zone Management A zone is a g...

Страница 15: ...o provide call routing services Specifically the Tenor BX Gatekeeper provides the functions which follow Address Translation The gatekeeper translates telephone numbers into IP addresses and vice vers...

Страница 16: ...s and concepts of Internet protocols such as HTTP and Simple Mail Transfer Protocol SMTP The purpose of SIP is only to establish change terminate sessions SIP is not concerned with the content or deta...

Страница 17: ...chapter tells you what is contained in your hardware package A description of each component is also included Specifically the following topics are covered Hardware Description Cables VoIPon www voipo...

Страница 18: ...orts a connection to a line side PBX or other customer equipment via upstream BRI lines or to the trunk side PSTN via downstream BRI lines Each BRI line provides 2 B Bearer channels and 1 D Data signa...

Страница 19: ...nouts Pin Signal Definition Color 1 TX Transmit Data White w orange 2 TX Transmit Data Orange 3 RX Receive Data White w green 4 RSVD Reserved Blue 5 RSVD Reserved White w blue 6 RX Receive Data Green...

Страница 20: ...sfully Amber Layer 1 up Layer 2 down Green Layer 1 and Layer 2 up Off The port is empty or unconfigured LAN1 LAN2 LAN 2 is reserved for future use Link ACT Green On Link is good Flashing Line is worki...

Страница 21: ...urn power on and off Ground Screw An earth ground screw provided to connect to earth ground using a Ground Safety Cable if your AC power plug only has two prongs and does not have a third grounded pro...

Страница 22: ...mmodate your specific networking requirements The RJ 45 ISO 8877 connector is the EIA TIA standard for Unshielded Twisted Pair UTP cable the wiring color codes are UTP Standard Coloring The pin order...

Страница 23: ...ure 2 6 RJ 45 10 100BT Connector Pinouts Table 2 5 RJ 45 10 100BT Connector Pinouts Pin Signal Definition Color 1 TX Transmit Data White w orange 2 TX Transmit Data Orange 3 RX Receive Data White w gr...

Страница 24: ...ecifications are applicable to the RJ 45 straight cable provided Figure 2 7 RJ 45 BRI Connector Pinouts Table 2 6 RJ 45 Connector Pinouts for BRI Pin Signal Polarity Color 1 Reserved White w green 2 R...

Страница 25: ...is purple The color specifications are applicable to the RJ 45 crossover cable provided Figure 2 8 RJ 45 Crossover Cable Pinouts Table 2 7 RJ 45 Connector Pinouts for BRI port Connector 1 Pin Color C...

Страница 26: ...ector Pin Order Figure 2 10 DB 9 Female Connector Pin Order Figure 2 11 DB 9 Connector Pinouts Table 2 8 DB 9 Connector Pinouts Pin Function Description Pin 1 DTR Data Terminal Ready 1 2 TXD Transmit...

Страница 27: ...able or wall mountable Depth 10 3 4 27 6 cm Width 17 3 8 44 5 cm Height 1 3 4 4 5 cm Weight 7 2 lbs 3 24 kg Electrical Ethernet Standard 10 100Base T RJ 45 interface IEEE 802 3 PBX PSTN Standard RJ 45...

Страница 28: ...ll as how to position the Tenor BX successfully within your network Specifically the following topics are covered Installation Connection Install Ground Cable Power up the System Assign IP Address Loa...

Страница 29: ...uidelines outlined in Specifications Avoid exposing the chassis to excessive vibrations Mechanical loading of rack should be considered so that the rack remains stable and unlikely to tip over Ensure...

Страница 30: ...included with system 8 32 x 3 8 screws qty 2 included with the system screws as required by your rack manufacturer Install the chassis in a rack as follows 1 Choose a position for the chassis within t...

Страница 31: ...is level and stable Do not attach the unit to a temporary wall Ensure the wall mounting area is within cord distance of the power outlet Required Materials 2 wall mounting brackets including 2 screws...

Страница 32: ...n and attach the other mounting bracket using a screw existing in the system and the remaining screw in the package See Figure 3 3 Figure 3 3 Wall Mount Installation 4 Mount the unit to the wall using...

Страница 33: ...that are connected to similar devices i e both going to PSTN you do not want the two ports to be connected to each other in case of power off or offline and you should set the PowerOffBypass 0 Each p...

Страница 34: ...he unit is turned off or when the unit is in Offline mode You should set Power OffBypass to 1 when connecting one of the lines to a PBX and its adjacent pair to the PSTN This will ensure connectivity...

Страница 35: ...end of the RJ 45 straight cable to the patch panel which houses your telephone lines NOTE Connecting to the patch panel may require trained telephone personnel VoIPon www voipon co uk sales voipon co...

Страница 36: ...is available for use LAN 2 is reserved for future use Figure 3 6 Connect to Ethernet Hub Switch 1 Plug one end of the grey or white RJ 45 Ethernet cable into the port labeled LAN 1 2 Plug the other en...

Страница 37: ...is assumed you are connecting to a Windows PC Figure 3 7 Connect to PC Com Port 1 Insert the male end of the DB 9 cable into the port labeled Console See Chapter 2 Hardware Components for RS 232 conne...

Страница 38: ...unding screw to a Ground Cable which can then be con nected to an approved earth ground Connect the Ground Cable not provided as follows 1 Unscrew the existing screw from the grounding hole 2 Place th...

Страница 39: ...ch on the back of the unit and click the switch to On The unit will power up and the LEDs will flash and turn off the power LED will remain lit For information about the LEDs see Chapter 2 Hardware Co...

Страница 40: ...al emulation packages the specific Tenor commands used to assign the IP address will be the same but the software specific instructions will be different Consult the applicable documentation for more...

Страница 41: ...on about the unit will scroll on the screen 12 Enter login and password Both are admin by default 13 A message will appear on the screen Tenor BX does not have an Ethernet interface configured Would y...

Страница 42: ...which the unit is attached as follows NOTE The instructions below assume you are running Windows 2000 or above 1 Press the Tenor BX s power switch to On 2 Click on Start Programs Accessories Communic...

Страница 43: ...y 14 At the Quintum prompt type ei to reach the Ethernet prompt and then type config to change to the Configuration mode 15 To set the IP address type set ipa followed by the IP address 16 To set the...

Страница 44: ...ter tells you how to get started configuring and monitoring the Tenor BX including the fol lowing Topics include Getting Started Tenor Configuration Manager Tenor Monitor Command Line Interface CLI Vo...

Страница 45: ...r Configuration Manager is used to configure all aspects of the Tenor BX including sys tem Ethernet CDR signaling circuit and VoIP configuration Through the Configuration Man ager you are able to conf...

Страница 46: ...call events Call Detail Record CDR Monitor Through the CDR Monitor you are able to view the Call Detail Record for each call including the call connect disconnect times call path and autoswitch inform...

Страница 47: ...function correctly Telnet Connection Once the Tenor BX has been initially configured with an IP address network and is connected the easiest way to connect to the Tenor BX and use the CLI is through...

Страница 48: ...be displayed 8 From the Bit Per Second drop down list box choose 38400 9 From the Data Bits drop down list box choose 8 10 From the Parity drop down list box choose None 11 From the Stop bits drop dow...

Страница 49: ...Command Line Interface you can configure the system as well as perform diagnostics and monitor system information For specific information see the Online Help you received with the CD VoIPon www voipo...

Страница 50: ...s chapter tells you how to use the Alarm Manager to view and understand alarms generated by the system Specifically the following topics are included Overview View Alarms VoIPon www voipon co uk sales...

Страница 51: ...e two alarm types displayed Active Alarms and Alarm History An Active Alarm list displays all the alarms still active on the system these alarms have not been cleared or deleted An Alarm History is a...

Страница 52: ...lot 1 or 2 Slot 1 refers to the system controller functions slot 2 refers to DSP Digital line functions Line Defines which line the alarm occurred on Line 1 through 8 Channel Specifies which channel t...

Страница 53: ...2 Down Indicates that Layer 2 protocol is down Critical Ethernet Disconnected Ethernet cable has been disconnected from the Sys tem Controller or CPU Card or Ethernet connec tivity has been lost No ne...

Страница 54: ...r Software Error A software error has occurred that affects system signaling interfaces or other major operation Major File Missing in the File Server This alarm will be reported to the system when a...

Страница 55: ...t minus amount RADIUS Server Not supported currency RADIUS Server Credit time 1 RADIUS Server Credit time 6 sec RADIUS Server Invalid error code Informational Gatekeeper status Reports the status of t...

Страница 56: ...story as follows 1 Through CLI access the Monitor prompt 2 Type alarm Both active alarms and the alarm history will be displayed See section How to Read Alarms for field definitions Figure 5 1 Alarm s...

Страница 57: ...Chapter 5 System Alarms 5 8 Figure 5 2 Active Alarm Sample VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299...

Страница 58: ...arm history will be displayed See section How to Read Alarms for field defi nitions If you enter alarm without a command following it both active alarms and the alarm his tory will be displayed Figure...

Страница 59: ...in the health of your system You will find information about how to view the unit s LEDs as well as how to interpret the chassis alarms and check basic connections Specifically the following topics ar...

Страница 60: ...t s power switch is in the On position If the unit is not working toggle the power switch to reset the system If the unit is reset the settings you configured may be lost Verify that all RJ 45 and DB...

Страница 61: ...number of problems Contact the Central Office to perform test procedures Communication with Command Line Interface CLI cannot be established using Telnet The IP address of the Tenor BX unit may be inc...

Страница 62: ...serial port Verify Terminal port settings at 38400 BPS 8N1 No Flow Control Tenor BX cannot receive or transmit calls Check BRI port LEDs If unlit it indicates that the BRI lines may be down Generate...

Страница 63: ...e to ensure power is being supplied to the unit Ping Unit Ping enables you to ping an IP address Perform a ping as follows NOTE The instructions assume you are running Windows 2000 or later 1 Click on...

Страница 64: ...n 2 Access the Maintain module 3 Type password A prompt will ask you for the old password 4 Type the old password and press Enter A prompt will ask you for the new password Type the new password and p...

Страница 65: ...troubleshooting maintenance procedures and reviewing the Common Symp toms Problems section you can contact the Customer Service Department at the following Quintum Technologies Inc 71 James Way Eaton...

Страница 66: ...t used to termi nate a digital circuit i e T1 line at a customer site D Diagnostic Mode A CLI module which provides a set of utilities to perform diagnostic and testing procedures DSP Digital Signal w...

Страница 67: ...VAC PSTN Public Switched Telephone Network also known as Central Office Telephone Company Switching facility R RJ 45 A CAT 5 cable used to connect the Tenor BX to an Ethernet Line Circuit or Trunk Cir...

Страница 68: ...a result intra corporate information is passed through the data network from one LAN to another LAN site in a remote location Zone A group of endpoints e g gateways terminals etc in one corporate site...

Страница 69: ...s option i repair or replace ment of the software media or hardware that does not meet Quintum s Limited Warranty with new or like new software media or hardware or ii return of the price paid for sof...

Страница 70: ...shipment and any labels to be put on the package Unless otherwise directed by Quintum s Customer Services Representative please return product to Quintum at REF RMA Number Quintum Technologies Inc 71...

Страница 71: ...losure by the Government is subject to restrictions as set forth in subparagraph c 2 of the Commercial Computer Software Restricted Rights clause at FAR 52 227 19 or subparagraph c 1 ii of the Rights...

Страница 72: ...line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed five 5 0 To be certain of the...

Страница 73: ...service to our com pany or to one of our authorized agents In the event service is required refer to the Technical Support insert for information If the device is causing harm to the telephone network...

Страница 74: ...with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supp...

Страница 75: ...3548 EN55022 98 Class A EN55024 98 EN61000 3 2 95 EN61000 3 3 95 TELECOM TBR3 AS ACIF S031 2001 SAFETY UL cUL 60950 EN60950 92 AS NZS60950 2000 VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245...

Страница 76: ...ctives are now being transposed into law by the individual EU member states At the end of life of this equipment it must be disposed of in an approved manner according to the laws of the EU member sta...

Страница 77: ...hnologies Inc Manufactured By Quintum Technologies Inc 71 James Way Eatontown NJ USA Type of Equipment Digital VoIP Gateway Model Number Tenor BX Series We the undersigned hereby declare that the equi...

Страница 78: ...3 9 line interface PBX 3 6 trunk interface PSTN 3 7 D DB 9 2 10 F factory defaults restore 6 5 Features 1 4 easy connect 1 5 IVR RADIUS 1 7 PacketSaver 1 6 SelectNet 1 5 system monitoring 1 5 unique...

Страница 79: ...ectrical 2 11 environmental 2 11 LAN 2 11 physical 2 11 PSTN PBX 2 11 voice fax 2 11 Static Routes 1 8 System AC power up 3 12 reset 6 6 T Tenor BX capabilities 1 6 description 1 2 product types 1 2 T...

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