1. Quikserv Corp. MUST be notified of a war
-
ranty situation before any work is performed.
Otherwise, Quikserv Corp. will not be respon-
sible to pay for unauthorized work.
. Quikserv Corp. requires the following on each
invoice submitted: an itemized account of work
performed detailing hours charged and parts
used, along with a short detailed description
of the problem noted.
3. Quikserv Corp. will authorize a set dollar
amount to be invoiced prior to performing ser-
vices that will be rendered. This amount will
be determined from the initial call to the ser-
vice company as a fair maximum. If additional
amounts are to be invoiced, they must be dis-
cussed with Quikserv Corp. prior to invoicing.
4. A service technician on a warranty service call
needs to call our customer service department
at (800) 388-8307 or (73) 849-588 before
leaving the job site.
5. A service company representative needs to
call the store where the work is to be per-
formed prior to going to that store. Set up a
date and approximate time of arrival and if it
is foreseen that the agreed upon time cannot
be met, contact the store and make other ar-
rangements.
6. Warranty parts sent to service companies are
parts previously decided on that should cover
the necessary repairs. Additional parts will be
sent upon notification to Quikserv Corp.
7. Quikserv Corp. needs to be notified of any ex
-
tra parts - either to be sent back or to be kept
by the service technician. Any parts that were
replaced must be returned to Quikserv Corp.
if required verbally or on the service work or-
der copy supplied with the parts sent by Qui-
kserv Corp. If the parts are not returned, the
part cost + mark up will be deducted from the
service invoice.
8. A purchase order number will be given either
verbally or on the service work order from
Quikserv Corp. Please use this on all invoic-
ing.
9. Work required on a window unit not covered
under Quikserv’s warranty must be reported
to Quikserv Corp. before work is begun.
0. Quikserv’s payment terms are net 30. The in-
formation above will help us assure the fast-
est and most efficient service possible. For
further information or if you have any ques-
tions, please do not hesitate to contact us at
(800) 388-8307.
Customer Service Department
Warranty Service Policy
Service Manual
QSB-12 & QSB-12S
9
Quikserv Corp.
©
quikserv.com
• -800-388-8307 • Fax (73) 849-5708
