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7080-166B
April 18, 2018
TREKKER
Q. Frequently Asked Questions
What causes my glass to become dirty?
If the glass has white ash build up it is normal and the
glass should be cleaned. If it is a black soot build up airflow
through the unit may be restricted. The most often cause is
overdue maintenance and cleaning. See “Maintaining and
Servicing Appliance” and/or make adjustments to the trim
control.
How can I get more heat out of the appliance?
The most often cause of diminished heat output is overdue
maintenance and cleaning. See “Maintaining and Servicing
Appliance”.
What should I do if I smell smoke or there is ash/soot
coming from the appliance?
While there will always be some smoke smell from wood
burning appliances (including pellet) you should investigate
all venting to make sure it is sealed properly. Most vent ing
requires silicone to seal the seams.
In addition most homes are built very tight today and with
exhaust systems can create negative pressure in the
home. See “Negative Pressure” under “Getting Started” in
the owner’s manual if you have checked the venting but
still have smoke coming from the appliance. For ash or
soot check the above and the exhaust blower housing and
seals.
Why would my appliance run fine last winter but not
start this fall?
It is possible that the stove was not properly prepared for
the Non-burn season (see troubleshooting section).
Is there a place to lubricate the blowers to quiet them
down?
No. The most often cause of noisy blowers is from the
impellers becoming dirty over time. See maintenance and
service section for maintaining and servicing.
What is the metal object with the bend in it that came
inside the plastic bag?
It is a clean-out tool used to help clean the fire pot and
remove any jams in the rare event they occur in the feed
tube.
Why is there a black residue building up on the outside
of my home?
Wind can cause this to happen. If the appliance is oper-
ating correctly very little soot should ever exit the termina-
tion cap. Check to be sure the venting is installed per the
owner’s manual and local codes.
Do I need an outside air kit?
Outside air is required for mobile home installs and in some
jurisdictions. Refer to “Listing & Code Approvals”,“ Mobile
Home Installation” and “ Appliance Set-up”. Also refer to
local building codes.
I am seeing sparks coming out of my pipe (termination
cap) outside is this safe?
This is normal. As long as clearances to combustibles were
followed this is safe.
I have no power to anything. Does this unit have a cir-
cuit breaker or fuse or a reset button?
This unit has one fuse on the control board and a resettable
snap disc mounted to the feed tube. If the appliance over
-
heats then the snap disc can be reset; if the fuse is blown
the control board must be replaced.
Can I burn corn in my unit?
No,
this appliance is not approved to burn corn type fuel.
Where is the serial # located on my unit?
Freestanding
- the serial number is located on the back of
the stove.
No pellets are dropping in my fire pot.
See troubleshooting guide.
Contact your dealer
for additional information regarding operation and troubleshooting.
Visit www.quadrafire.com to locate a dealer.
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