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Chapter 9.
Troubleshooting
1.
The monitoring screen did not display.
Please check the following:
a.
Check if the ActiveX add-on has been installed when logging in the monitoring
page of the NVR. Set the security level to ‘Medium’ or lower in Internet Options of
the IE browser.
b.
The NVR is turned on and the network is correctly connected.
c.
The IP address of the NVR does not conflict with other devices in the same subnet.
d.
Check the IP address settings of the NVR and the computer. Make sure they are
on the same subnet.
2.
A channel on the monitoring page cannot be displayed.
Please check the following:
a.
The IP address, the name, and the password entered on the camera configuration
page are correct. Use the ‘Test’ function to verify the connection.
b.
When the PC and the IP camera are on the same subnet, while the NVR is on
another subnet, the monitoring screen cannot be viewed from the PC. Solve the
problems by the following methods.
Method 1: Enter the IP address of the IP camera as the WAN IP on the NVR.
Method 2: Configure the router to allow internal access to the public IP address and
the mapped ports of the IP cameras.
3.
The recording is not working properly.
a.
Install the hard drive(s) correctly in the NVR.
b.
Make sure each hard disk tray is correctly locked.
c.
Check if the recording function is enabled on the Camera Configuration page (the
function is enabled by default). Make sure the IP address, the login name, and
the password of the IP camera are correct.
d.
If the above items are verified to work properly while the status LED flashes green,
the hard drive may be damaged or cannot be detected. In this case, turn off the
NVR and install a new hard disk. If the problem persists, please contact the
technical support.
Note:
When the configurations of the NVR are being updated, the recording will be
stopped temporarily and restart again shortly.
Содержание VIOSTOR NVR
Страница 73: ...73 ...
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Страница 90: ...90 Enter the map name and select the file The E map must be in JPEG format Click OK The E map will be shown ...
Страница 95: ...95 4 3 6 Enable Disable Event Alert To enable event alert on an E map click ...
Страница 103: ...103 2 The following dialog will be shown To add more NVR servers for playback click Edit ...
Страница 109: ...109 ii Click the Event entry tab iii Select the event type ...
Страница 111: ...111 vii The events will be shown Click OK ...
Страница 115: ...115 2 Browse and select the video files from the computer ...
Страница 116: ...116 3 The playlist will be shown Click Play to play the videos ...
Страница 118: ...118 5 To control all the playback windows at the same time click to enable Control All Views ...
Страница 121: ...121 6 The video files will be divided evenly by 16 windows ...
Страница 128: ...128 2 When the video files are shown on the playlist click and specify the IVA settings for video search ...
Страница 132: ...132 9 Click Search to start searching the video by IVA The results will be shown ...
Страница 135: ...135 2 If no NVR servers or IP cameras are shown click Edit to add an NVR server manually ...
Страница 153: ...153 7 Click Start Installation to apply the changes and initialize the system ...
Страница 157: ...157 6 2 3 View System Settings View the system settings such as the server name on this page ...
Страница 168: ...168 6 3 6 View Network Settings View the current network settings and the status of the NVR in this section ...
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Страница 223: ...223 6 7 9 Ping Test To test the connection to an IP address enter the IP address and click Test ...
Страница 244: ...244 7 Activate the host name The DDNS host name is ready for use You can now login the NVR and set up the DDNS service ...
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