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4. Troubleshooting

This chapter describes basic troubleshooting information.

Forcing Qfinder Pro to Locate the NAS

If Qfinder Pro is unable to locate the NAS during QES installation, the drives or data may be faulty.

Power off the NAS.

Remove all drives.

Power on the NAS.

Locate the NAS using Qfinder Pro.

Reinsert the drives.

Continue with the QES installation.

Hot-swapping Failed Drives

The NAS supports hot-swapping of drives in the following situations.

RAID Type

Situation

RAID 1

One member drive fails

RAID 5

One member drive fails

RAID 6

One or two member drives fail

RAID 10

One or two member drives in two different pairs fail.

RAID 50

One disk per subgroup fails.

RAID 60

Two disks per subgroup fail.

Triple Mirror

One or two member drives fail.

RAID-TP

One, two, or three member drives fail.

Log on to QES as administrator.

Go to

Main Menu

Storage Manager

Storage

Disks

Locate the failed drive.

Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.

Remove the failed drive from the NAS.

Wait for 20 seconds or until the NAS beeps twice.

Remove the failed drive from the drive tray.

Insert the new drive into the drive tray.

Install the new drive.
The NAS beeps twice.

10.

Go to

Main Menu

Storage Manager

Storage Space

ES2486dc User Guide

Troubleshooting

Содержание ES2486dc

Страница 1: ...ES2486dc User Guide Document Version 6 02 06 2020...

Страница 2: ...Controller 23 Installing a Storage Controller 24 Drive Installation 25 Installing Expansion Cards 28 Replacing Memory Modules 31 Replacing the Fan Module 33 Hot Swapping Redundant Power Supply Units...

Страница 3: ...5 Glossary QES 54 Qfinder Pro 54 6 Notices Limited Warranty 55 Disclaimer 55 GNU Public License 55 CE Notice 63 FCC Notice 63 VCCI Notice 63 BSMI Notice 64 SJ T 11364 2006 64 2...

Страница 4: ...systems This guide also assumes that the user is trained to recognize hazards including the appropriate actions the user needs to take to prevent personal injury and damage to data and property Docum...

Страница 5: ...r for maintenance or replacement Any attempt to repair or perform maintenance procedures on the product by you or an unauthorized third party invalidates the warranty QNAP is not responsible for any d...

Страница 6: ...ller Storage Drive bays 24 x 2 5 inch SAS 12 Gbps Note The interface is backward compatible with SAS 6 Gbps drives Drive compatibility 2 5 inch SATA hard disk drives 2 5 inch SATA solid state drives 2...

Страница 7: ...duct rail kit Power supply unit 2 x 700W 90 264V AC 50 60 Hz System battery CR2032 lithium battery 3V 225 mAh Warning To avoid potential battery explosion causing injury or damage to components ensure...

Страница 8: ...ature 0 C to 40 C 32 F to 104 F Relative humidity Non condensing relative humidity 5 to 95 Wet bulb temperature 27 C 80 6 F Tip Model specifications are subject to change without prior notice To see t...

Страница 9: ...EDs indicate system status and related information when the NAS is powered on The following LED information applies only when the drive is correctly installed and when the NAS is connected to the netw...

Страница 10: ...lure Takeovers can be initiated manually or be set up with the automatic system failover protection For details see the QES User Guide The power supply unit is disconnected Drive status Green The driv...

Страница 11: ...power button to power off the storage controllers For details see Storage Controller Power Button Power on OLED display Press the OLED panel power button The OLED display powers on Power off OLED dis...

Страница 12: ...installed If only controller A is installed On The fan module in controller A is operating normally Flashing The fan module in controller A is not functioning or is not installed If both controllers a...

Страница 13: ...rmally Flashing The BBU in controller A is not functioning or is not detected Highlighted The BBU in controller A is charging If both controllers are powered on Flashing The BBU in controller B is not...

Страница 14: ...ller A and the right digit corresponds to controller B No Display BIOS booting 1 Detecting device 2 Applying network settings 3 Applying system settings 4 Service starting 5 System self testing 8 Syst...

Страница 15: ...This port is only for engineering purposes 4 Reset button 11 Ethernet port 4 10GbE SFP 5 USB 3 0 Type A ports Note This port is only for engineering purposes 12 Ethernet port 5 10GbE SFP 6 Ethernet p...

Страница 16: ...the network LED Status Description Power supply unit Green The NAS is powered on The NAS power supply is functioning normally Flashing green The NAS is powering off Orange The AC power cord has been...

Страница 17: ...p with the automatic system failover protection For more details see the QES User Guide Undergoing giveback One of the storage controllers has taken over the system The other storage controller has re...

Страница 18: ...r shuts down Warning Use this method only when the storage controller is unresponsive This action may result in data loss Reset Button Operation User Action Result Basic system reset Press and hold th...

Страница 19: ...uses the BBUs for power and activates the asynchronous DRAM refresh ADR feature of the processors While the BBUs supply power cached data stored in the DRAM are written to the M 2 SSDs This process i...

Страница 20: ...or any means of security Only qualified skilled and authorized persons with knowledge of all restrictions safety precautions and installation and maintenance procedures should have physical access to...

Страница 21: ...to a power source Moving components Keep your body parts away from other moving components Installation Requirements Category Item Environment Room temperature 0 C to 40 C 32 F to 104 F Non condensin...

Страница 22: ...rives and expansion cards go to http www qnap com compatibility 3 Install expansion cards For details see Installing Expansion Cards 4 Optional Install the NAS on a rack For details see Rail Kits 5 Co...

Страница 23: ...ES2486dc User Guide Product Overview 22...

Страница 24: ...ion on installing drives memory modules and expansion cards Removing a Storage Controller 1 Power off the NAS 2 Disconnect the power cord from the electrical outlet 3 Disconnect all cables and externa...

Страница 25: ...nstalling a Storage Controller 1 Load the controller into the NAS a Insert the controller into the chassis b Push the handle up 2 Tighten the screw ES2486dc User Guide Installation and Configuration 2...

Страница 26: ...sequential data access such as video editing and surveillance software Hybrid Use a combination of SSDs and HDDs to balance cost and performance In addition to high input output operations per second...

Страница 27: ...nfigured for fault tolerance and a predictive failure alert is received from QES For more information refer to the QES user guide Moving fan blades Keep your hands and other body parts away from movin...

Страница 28: ...a Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray b Attach the screws 4 Load the tray into the bay ES2486dc User Guide Ins...

Страница 29: ...86dc Warning Only qualified personnel should perform the following steps Failure to follow instructions can result in serious injury or death Observe electrostatic discharge ESD procedures to avoid da...

Страница 30: ...the bracket b Pull the cover away from the slot 4 Optional Attach the QNAP bracket to the expansion card a Remove the screws from the existing bracket b Carefully pull the bracket away from the card...

Страница 31: ...Install the expansion card a Hold the card by the edges b Insert the card into the slot c Attach the screw 6 Install the storage controller For details see Installing a Storage Controller ES2486dc Use...

Страница 32: ...ntical modules Install the pairs in sequence and follow the assigned slots for each pair Install memory modules in groups of four or eight When installing four memory modules install the memory in slo...

Страница 33: ...d the module by the edges and then carefully slide it out of the slot 4 Install a new module a Align the notch with the ridge in the slot b Insert the module into the slot c Verify that the metal conn...

Страница 34: ...e fans to ensure adequate cooling Warning To avoid potential battery explosion causing injury or damage to components ensure that you replace the existing battery with a battery of the same type Only...

Страница 35: ...e storage controller For details see Removing a Storage Controller 3 Remove the fan module a Pull the handle to release the fan module b Pull the module out 4 Install a new fan module a Insert the mod...

Страница 36: ...from the electrical outlet and the PSU that you are replacing Warning The NAS may have one or more power supply unit PSU cords To avoid serious injuries a trained service technician must disconnect a...

Страница 37: ...6 Power on the storage controller Replacing the Battery Backup Unit If the power supply unit of the storage controller fails the system will switch to the battery backup unit BBU for power 1 Press th...

Страница 38: ...compatible with SAS expansion unit EJ1600 v2 When connecting to the EJ1600 v2 some storage expansion accessories are required You can purchase storage expansion accessories from QNAP or an authorized...

Страница 39: ...expansion card must be installed in the NAS 1 Install a storage expansion card on the PCIe slot For details see Installing Expansion Cards 2 Connect the expansion units to the NAS using one of the fo...

Страница 40: ...nits are listed Adding SAS Expansion Units Important When adding an expansion unit to an existing NAS topology the new expansion unit must be added last For example if the existing topology contains t...

Страница 41: ...nnect the loop cables from the SAS ports on the last expansion unit Note This is required for dual path configurations Loop cables are the SAS cables that you use to connect the last expansion unit ba...

Страница 42: ...iguration If you disconnect a SAS expansion unit all succeeding units in the connection will also be disconnected For example if you are replacing expansion unit 2 then you must take the storage pools...

Страница 43: ...Dual path configuration Single path configuration ES2486dc User Guide Installation and Configuration 42...

Страница 44: ...the NAS is connected to your local area network you can install QES using Qfinder Pro Method Description Quick setup Install QES and configure basic settings For details see the following topics Insta...

Страница 45: ...TCP IPv4 e Click Properties The Internet Protocol Version 4 TCP IPv4 Properties window opens f Select Use the following IP address g Specify an IP address and subnet mask Example IP address 169 254 1...

Страница 46: ...ves Back up your data before proceeding 1 Power on the NAS 2 Connect the NAS to your local area network 3 Run Qfinder Pro on a computer that is connected to the same local area network Tip To download...

Страница 47: ...tup Warning Installing QES deletes all data on the drives Back up your data before proceeding 1 Power on the NAS 2 Connect the NAS to your local area network 3 Run Qfinder Pro on a computer that is co...

Страница 48: ...stem disk status screen appears 14 Select a storage pool to install QES on Important Once the installation process starts the selected storage pool cannot be modified Reinitialize the NAS before selec...

Страница 49: ...smit Data of UART1 3 GND Ground 4 Rx2 Receive Data of UART2 5 Tx2 Transmit Data of UART2 6 GND Ground Configure the baud rate and character format of the PC or terminal to match these console port def...

Страница 50: ...haracteristics 115200 baud rate 8 data bits 1 stop bit No parity Flow control XON XOFF Default username password admin admin Management Port Configuration Management is provided by the Intel i210 Giga...

Страница 51: ...LAN or VLAN for management network traffic To configure the management port IP address refer to the QES User Guide If one storage controller fails you can enable takeover function from the High Avail...

Страница 52: ...network paths with no storage downtime The ES2486dc supports MPIO on iSCSI connections using standard Ethernet infrastructure The following diagram shows an example multipath I O network configuratio...

Страница 53: ...member drives fail RAID 10 One or two member drives in two different pairs fail RAID 50 One disk per subgroup fails RAID 60 Two disks per subgroup fail Triple Mirror One or two member drives fail RAI...

Страница 54: ...us is Rebuilding Support and Other Resources QNAP provides the following resources Resource URL Documentation https docs qnap com Service Portal https service qnap com Downloads https download qnap co...

Страница 55: ...5 Glossary QES QNAP NAS operating system Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local area network ES2486dc User Guide Glossary 54...

Страница 56: ...QNAP makes no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software and specifically discla...

Страница 57: ...this version of the GPL to prohibit the practice for those products If such problems arise substantially in other domains we stand ready to extend this provision to those domains in future versions of...

Страница 58: ...he work The Corresponding Source need not include anything that users can regenerate automatically from other parts of the Corresponding Source The Corresponding Source for a work in source code form...

Страница 59: ...not combined with it such as to form a larger program in or on a volume of a storage or distribution medium is called an aggregate if the compilation and its resulting copyright are not used to limit...

Страница 60: ...curs as part of a transaction in which the right of possession and use of the User Product is transferred to the recipient in perpetuity or for a fixed term regardless of how the transaction is charac...

Страница 61: ...overed work except as expressly provided under this License Any attempt otherwise to propagate or modify it is void and will automatically terminate your rights under this License including any patent...

Страница 62: ...such an agreement or commitment not to enforce a patent against the party If you convey a covered work knowingly relying on a patent license and the Corresponding Source of the work is not available f...

Страница 63: ...published by the Free Software Foundation If the Program specifies that a proxy can decide which future versions of the GNU General Public License can be used that proxy s public statement of acceptan...

Страница 64: ...s are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency en...

Страница 65: ...SJ T 11364 2006 RoHS RoHS Pb Hg Cd CR VI PBB PBDE 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 O SJ T11363 2006 X SJ T11363 2006 ES2486dc User Guide...

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