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TROUBLESHOOTING
and customer credit card information box is checked. Click CONTINUE
and DONE on the Access Confirmation Screen.
Time tracking data is missing for SOME employees:
From QuickBooks Program:
• Go to EMPLOYEES
• Click on an affected EMPLOYEE
• Change the Drop Down Box to PAYROLL AND COMPENSATION
INFORMATION
• Make sure all of the EARNINGS are set up
• Make sure USE TIME DATA TO CREATE PAYCHECKS is checked.
Do this for each affected employee and then export again.
For further technical support, Pyramid recommends that you contact
Intuit (QuickBooks).
QuickBooks 2003+ Link Failure
The new QuickBooks 2007 upgrade also moves the location of the company
file from the Application Folder to a special folder located in the Shared
Documents folder. For customers upgrading from an earlier edition of
QuickBooks, you will need to correct the path in the software. To do this,
follow the instructions below:
• Open the Pyramid time and attendance software.
• Select the Reports/Export tab
• Under Export Specification, Select QuickBooks 2003+ link
from the dropdown box
• Select Setup Export tab
• Select Browse in the QB Company File Name box and double
click on QuickBooks Company File.
Click YES.
Check Box (optional)
CONTINUE brings you
to the Access
Confirmation Screen.
Click DONE to complete
Step 3.