Pyramid TimeTrax Bio Ethernet, Справочное руководство, Страница: 49 / 62

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TROUBLESHOOTING
If the DB9 does not fit into a port on the computer, you will need a
USB to RS232 adapter to connect the DB9 to your computer. You can
purchase this adapter through Pyramid, P/N 41685.
STEP II: Test that Windows, COM Port and DB9 are working
properly.
• If the hardware is setup correctly, you will need to connect the
loop-back plug included in the shipment to the DB9 that is plugged
into your computer.
• Click the Reconnect Button on your screen.
• If the loop-back plug is found, it indicates that Windows, the COM
Port and the adapter are working properly.
IIa: Test that the Cable is working properly.
• Unplug the white Cat5 cable from the TimeTrax Bio unit and
from the back of the PC.
• Plug them both back in, in the reverse order.
• If this still does not work, replace the white cable with
another Ethernet or Cat5 cable.
IIb: If the LCD displays time and date, test the Time Clock.
• First, try unplugging the unit and letting it sit for a few
minutes, then plug it back into the wall socket.
• If it is still not connecting correctly, you will need to
reset the clock.
NOTE: Resetting the time clock erases all stored punches. To reset the clock,
unplug the unit and hold down the 0 key while plugging it back in. If it does
not connect at this point, the clock needs to be replaced.
Step III: Loop-Back Plug Not Found
• If the loop-back plug is not found, try connecting a USB to
RS232 adapter (Pyramid P/N 41685) into the PC and then
connecting the DB9 to the USB adapter.
• If this still does not work, it may be necessary to contact
your computer support personnel.
Restoring Database From a Crashed Hard Drive
• Reload your TimeTrax Bio Software as shown in the Installing the
Software section of this manual. Note: Please make sure that you are
installing the same version that you are currently running.
• If you have AUTOMATIC BACKUP activated, go to CONFIGURE TAB
on the VERTICAL ICON BAR and Click on AUTOMATIC BACKUP.