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Sigma Operation Manual
Revision B
/
July 2020
Page 63 of 68
6.
Fill in the information requested and use as much detail as possible. Include the
equipment serial number and any screenshots, photos, or videos.
7.
Once complete, select
Submit Ticket
.
Figure 78: Complete the Ticket
8.
If you cannot access the PVA Support Portal, email customer service at
to create a ticket. To reply to a ticket email, select Reply (not Reply All).
Figure 79: Example Ticket Email