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VIP-NET-0424-1G QUICK START GUIDE
VERSION 1.1
ADVANCE WARRANTY REPLACEMENTS
PureLink’s advance replacement service offers a Replacement Unit upon request - free of charge for eligible products purchased less than
one (1) year of the warranty claim. Products purchased more than one (1) year prior to the warranty claim do not qualify for advance
replacement services.
Advance replacement requests must be validated by a member of PureLink’s Technical Support Team. Replacement units may be new or
refurbished and is subject to availability. PureLink is responsible for shipping the Replacement Unit to your designated location by
standard ground service. All other shipping methods will be responsibility of the Dealer.
Original Unit Return
– the Original Unit must be returned within thirty (30) calendar days of the return authorization date. Failure to
return the Original Unit within this period will be subject to a minimum 15% re-stocking fee. Dealer is solely responsible for the shipping
of the Original Unit to PureLink.
TO MAKE A WARRANTY CLAIM
To make a warranty claim, promptly notify PureLink within the warranty periods described above by calling PureLink’s Technical Support
Department at 1-201-488-3232. PureLink, in its sole discretion, will determine what action, if any, is required under this warranty.
Most problems can be corrected over the phone through close cooperation between Customer and a PureLink technician. To better
enable PureLink to address a warranty claim, please have the Product’s serial and model numbers. If PureLink, in its sole discretion,
determines that an on-site visit or other remedial action is necessary, PureLink may send a representative to Customer’s site.
CUSTOMER SERVICE
Technical support inquiries can be submitted electronically through the PureLink website at purelinkav.com/tickets. For immediate
assistance please contact PureLink’s Customer Care Team (M-F, 9:00 AM – 5:00 PM EST) at +1 (201) 488-3232.
