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VIP-NET-0424-1G QUICK START GUIDE
VERSION 1.1
TROUBLESHOOTING
The following table provides information for users to easily troubleshoot problems by taking actions based
on the suggested solutions within.
Symptoms
Possible Causes
Suggested Solutions
SYSTEM LED is Off
The switch is not
receiving power.
1. Check if correct power cord is connected firmly to the
switch and to the AC/DC outlet socket.
2. Perform power cycling the switch by unplugging and
plugging the power cord back into the switch.
3. If the LED is still off, try to plug power cord into different
AC/DC outlet socket to make sure correct AC/DC source is
supplied.
Port Status LED is
Off
The port is not
connected or the
connection is not
working.
1. Check if the cable connector plug is firmly inserted and
locked into the port at both the switch and the connected
device.
2. Make sure the connected device is up and running
correctly.
3. If the symptom still exists, try different cable or different
port, in order to identify if it is related to the cable or specific
port.
4. Check if the port is disabled in the configuration settings via
WEB user interface.
