Promise Technology Ultra66 Скачать руководство пользователя страница 20 | Manualshive

Страница: 20 / 24

background image

PROMISE

TECHNOLOGY, INC.

17

Appendix B

E-mail support

[email protected]

PromiseOnline™

http://www.promise.com

ftp://ftp.promise.com

(for tech support, documents,

drivers, utilities, etc.)

24-hour FaxBack

document service

(408) 452-9160;

call from FAX phone headset

Technical support

(telephone)

(408) 452-1180;

7:30 a.m. - 5:30 p.m (PST)

Technical support

(fax)

(408) 425-9163

Attention: Technical Support

CompuServe

GO Promise

Mailing address

Promise Technology

Attention: Technical Support

1460 Koll Circle

San Jose, CA 95112

Contacting Technical Support

Promise Technical Support provides several support options for Promise users to
access information and acquire updates. We encourage you to use one of our
electronic services, which provide the latest product information for the most effi-
cient service and support.
If you decide to contact us, please have the following information available:

• product model and serial number;
• BIOS and driver version numbers;
• description of problem;
• system configuration, including motherboard type, CPU type, hard

drive model(s), IDE drives/devices, and other controllers.

Technical Support Services

«
...
18
19
20
21
22
...
»

Содержание Ultra66

Страница 1: ...User s Manual Version 1 0 Ultra66 ...

Страница 2: ...in connection with furnishing this material The published information in the manual is subject to change without notice Promise reserves the right to make changes in the product design layout and driver revisions without notification to its users Trademarks All trademarks are the property of their respective holders Important Data Protection Information Back up all data before installing Ultra66 P...

Страница 3: ...tion 3 Software Installation 6 DOS 6 Windows 9X 6 Windows NT 11 Section 4 BIOS Upgrade 14 Appendix A Troubleshooting 15 Appendix B Contacting Technical Support 17 Technical Support Services 17 Appendix C Limited Warranty 18 Disclaimer of Other Warranties 18 Appendix D Returning Product for Repair 20 Your Responsibilities 21 PROMISE TECHNOLOGY INC Table of Contents ii ...

Страница 4: ...andards can be connected to Ultra66 without performance degradation due to the independent programmable timing registers in the controller s design Features Performance Sustained transfer rates up to 66MB sec Up to 133MB sec burst transfer rates through PCI bus CRC checking with Ultra ATA hard drives Dual independent channel PCI IDE bus master controller PCI Plug Play compatibility Coexists with I...

Страница 5: ...ual 1 diskette Ultra66 Drivers 1 80 wire 40 pin IDE cable 1 Registration card If any of the contents are missing or damaged please contact your deal er or distributor immediately Ultra66 like every other valuable part of your system is subject to static electricity Be sure that you re properly grounded Promise recommends that you wear an anti static strap or touch a grounded object and that your s...

Страница 6: ...PROMISE TECHNOLOGY INC 3 Section 1 Figure 1 1 Ultra66 controller card Figure 1 2 Typical Ultra66 controller card installation PROMISE TECHNOLOGY INC IDE connectors LED connector J1 IDE2 IDE1 ...

Страница 7: ...into a system with an existing Windows NT operating system do not connect any hard drives to the Ultra66 con troller before installing the driver software Drives attached to the Ultra66 controller card cannot boot Windows NT without driver support 1 Configure the jumpers of the hard drives you re preparing to install with Ultra66 with the proper master slave settings You may need to refer to your ...

Страница 8: ...e You must use 80 wire 40 pin cables when connecting Ultra ATA 66 hard drives to the Ultra66 controller card The Ultra66 package contains one 80 wire 40 pin cable If you re connecting two Ultra ATA 66 hard drives to the Ultra66 controller card purchase an addi tional 80 wire 40 pin cable Section 2 ...

Страница 9: ... three sections detail the installation of the Ultra66 drivers while installing Windows 95 98 with the Ultra66 controller card already in place If you re installing the Ultra66 drivers on a system with Windows 95 98 already installed see Installing Drivers with Existing Windows 95 98 on page 9 Windows 95 4 00 950 4 00 950A 1 After installing the Ultra66 controller card and configuring the hard dri...

Страница 10: ...nfiguring the hard drives see Hardware Installation on page 4 partition and format your hard drive s if necessary 2 Install Windows 95 normally 3 After installation go to the Start menu and choose Settings 4 From the Settings menu choose Control Panel 5 In the Control Panel window double click on the System icon 6 In the System window choose the Device Manager tab 7 In the hierarchical display und...

Страница 11: ...ess Next 9 Choose Search for a better driver than the one your device is using now recommended then press Next 0 Choose Specify Location and then type A in the text box Insert the Ultra66 Driver diskette into the A drive Ô Press the Next button A message informing you that Windows has found Promise Technology Inc Ultra66 IDE Controller should appear Press Next then Finish then Yes when asked if yo...

Страница 12: ...en prompted to insert the Ultra66 Driver diskette click on OK 6 If a message informing you that the file ULTRA66 MPD cannot be found go to the Copy files from text box and type A 7 Choose Yes when asked whether you want to start your comput er Be sure to remove the diskette from drive A Windows 98 1 After installing the Ultra66 controller card and configuring the hard drives see Hardware Installat...

Страница 13: ... onto the root directory of the diskette TXTSETUP OEM and OEMSETUP INF from the NT351 directory of the Ultra66 Driver diskette and ULTRA66 SYS and DISK1 from the root directory of the Ultra66 Driver diskette When prompted for drivers during the installa tion of Windows 3 51 insert this diskette in drive A Under Windows 4 0 insert the Ultra66 Driver diskette in drive A when prompted for the drivers...

Страница 14: ...ard drives should not be connected to the Ultra66 controller card before performing the following proce dure The Ultra66 drivers must be loaded on the system hard drive running under the existing hard drive con troller before any hard drives are connected to the Ultra66 controller card See Hard Drive Installation on page 4 for more details 1 In Program Manager double click on Windows NT Setup in t...

Страница 15: ...page 4 for more details 1 Choose Settings from the Start menu 2 Choose Control Panel from the Settings menu 3 Double click on the SCSI Adapters icon which generates the SCSI Adapters dialog box 4 Choose Drivers and then press Add 5 In the Install Drivers dialog box press Have Disk 6 When the Install From Disk appears insert the Ultra66 Driver diskette in drive A and then choose OK 7 When the Insta...

Страница 16: ...PROMISE TECHNOLOGY INC 13 Section 3 ...

Страница 17: ...BIOS i e A OLDBIOS BIN 1 Create a bootable floppy and copy the files PTIFLASH EXE and ULBIOS BIN to the floppy The file PTIFLASH EXE is a command prompt only pro gram a bootable floppy must be used to run the program 2 At the A prompt type PTIFLASH The main menu should be generated 3 In the main menu choose option 2 UpdateBIOS From File 4 In the pop up dialog box that appears enter the path and na...

Страница 18: ...troller card you must pur chase another 80 wire 40 pin cable The colored edge of the cable s indicates pin 1 see Figure 1 1 and the blue cable connector must be attached to the Ultra66 connector Problem Determining hard drive performance Solution During the Ultra66 BIOS the maximum transfer rate timing of the hard drive s connected to the Ultra66 controller card will be displayed next to the model...

Страница 19: ...and press the F6 key when the message Setup is inspecting your computer s hardware configuration appears Problem While booting Windows NT during a CD ROM disk install see Installing Drivers During Windows NT 3 51 4 0 Installation on page 11 the message No Hard Drives Found appears Solution The F6 key was not pressed at the appropriate time Reboot the sys tem and press the F6 key when the message S...

Страница 20: ...hnical Support 1460 Koll Circle San Jose CA 95112 Contacting Technical Support Promise Technical Support provides several support options for Promise users to access information and acquire updates We encourage you to use one of our electronic services which provide the latest product information for the most effi cient service and support If you decide to contact us please have the following info...

Страница 21: ... or a Promise authorized service center Disclaimer of Other Warranties This warranty covers only parts and labor and excludes coverage on software items as expressly set forth above Except as expressly set forth above Promise disclaims any warranties expressed or implied by statute or otherwise regarding the product including without limita tion any warranties for fitness for any purpose quality m...

Страница 22: ...ny other general special consequential indirect incidental or punitive dam ages whether in contract tort or otherwise and regardless of whether Promise has been advised of the possibility of such damages Promise is not an insurer If you desire insurance against such damage you must obtain insurance from anoth er party Some states do not allow the exclusion or limitation of incidental or consequent...

Страница 23: ...Jose CA 95112 You must follow the following packaging guidelines for returning products Use the original shipping carton and packaging Include a summary of the product s problem s Write an attention line on the box with the RMA number Include a copy of proof of purchase You are responsible for the cost of insurance and shipment on the product to Promise Note that damage incurred due to improper tr...

Страница 24: ... dysfunction or damage You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product Promise is not liable for any damage to equipment or data resulting from the use of any product Appendix D ...

Отзывы:

Нет отзывов

Похожие инструкции для Ultra66

Бренд: zipwake Страницы: 12

Бренд: Watts Страницы: 2

Бренд: jbc Страницы: 12

Бренд: GE Страницы: 8

Бренд: Lawler Страницы: 4

Бренд: DAV TECH Страницы: 10

Бренд: Paratec Страницы: 8

Бренд: J+J Страницы: 33

Бренд: Sanhua Страницы: 3

Бренд: Parkside Страницы: 65

Бренд: Daikin Страницы: 46

Бренд: Daikin Страницы: 26

Бренд: Quinny Страницы: 21

Бренд: DigiPower Страницы: 27

Бренд: Securi-Prod Страницы: 3

NuMicro M252 Series

Бренд: Nuvoton Страницы: 38

Бренд: Zencontrol Страницы: 2

Бренд: Gasboy Страницы: 119

Бренды по названию

0 1 2 3 4 5 6 7 8 9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Популярные бренды

Загрузить еще бренды