Promise Technology Ultra66, Руководство пользователя

Страница: 23 / 24

PROMISE
TECHNOLOGY, INC.
20
Returning Product for Repair
If you suspect a product is not working properly, or if you have any questions
about your product, contact our Technical Support Staff through one of our
Technical Services, making sure to provide the following information:
• Product model and serial number (required);
• Return shipping address;
• Daytime phone number;
• Description of problem;
• Copy of original purchase invoice.
The technician will assist you in determining whether the product requires repair. If
the product needs repair, the Technical Support Department will issue a return
merchandise authorization (RMA) number.
Return only the specific product covered by the warranty (do not ship cables, man-
uals, diskettes, etc.), with a copy of your proof of purchase to:
Promise Technology, Inc.
Customer Service Dept.
Attn.: RMA #_________
1460 Koll Circle
San Jose, CA 95112
You must follow the following packaging guidelines for returning products:
• Use the original shipping carton and packaging;
• Include a summary of the product’s problem(s);
• Write an attention line on the box with the RMA number;
• Include a copy of proof of purchase.
You are responsible for the cost of insurance and shipment on the product to
Promise. Note that damage incurred due to improper transportation or packaging
is not covered under the above warranty.
When repairing returned product(s), Promise may replace defective parts with
new or reconditioned parts, or replace the entire unit with a new or reconditioned
unit. In the event of a replacement, the replacement unit will be under warranty for
the remainder of the original two (2) year period, or 30 days, whichever is longer.
Promise will pay for standard return shipping charges only. You will be required to
pay for any additional shipping options (such as express shipping).
Your Responsibilities
You are responsible for determining whether the product is appropriate for your
Appendix D