91
Return to “
Table of Contents
”
Your Responsibilities
You are responsible for determining whether the product is appropriate for your use and will interface with your
equipment without malfunction or damage. You are also responsible for backing up your data before installing any
product and for regularly backing up your data after installing the product. PROMISE is not liable for any damage to
equipment or data loss resulting from the use of any product.
To contact Technical Support use the link:
https://getsupport.promise.com/Home
Returning the Product For Repair
If you suspect a product is not working properly, or if you have any questions about your product, contact our Technical
Support staff, and be ready to provide the following information:
•
Product model and serial number (required)
•
Return shipping address
•
Daytime phone number
•
Description of the problem
•
Copy of the original purchase invoice
The technician helps you determine whether the product requires repair. If the product needs repair, the technician issues
an RMA (Return Merchandise Authorization) number.
Return ONLY the specific product covered by the warranty. Do not ship cables, manuals, CDs, etc.
You must follow the packaging guidelines for returning products:
•
Use the original shipping carton and packaging
•
Include a summary of the product’s problem(s)
•
Write an attention line on the box with the RMA number
•
Include a copy of your proof of purchase
You are responsible for the cost of insurance and shipment of the product to PROMISE. Note that damage incurred due
to improper transport or packaging is not covered under the Limited Warranty.
When repairing returned product(s), PROMISE may replace defective parts with new or reconditioned parts, or replace
the entire unit with a new or reconditioned unit. In the event of a replacement, the replacement unit is under warranty for
the remainder of the original warranty term from purchase date, or 30 days, whichever is longer.
PROMISE pays for outbound standard shipping charges only. You must pay for any additional shipping options, such as
express shipping and return of the defective part or unit.
Tech Support and Warranty
Click here to get help online
