Promega Corporation · 2800 Woods Hollow Road · Madison, WI 53711-5399 USA · Toll Free in USA 800-356-9526 · 608-274-4330 · Fax 608-277-2516
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www.promega.com
TM320 · Revised 4/15
Symptoms
Possible Causes and Comments
When I close (or open) the door, the program
does not advance
There may be a problem with the door sensor. Please contact Promega
or your local Promega representative for service
Expected methods are not shown on the LCD
screen
• Verify that the firmware setup is correct. Refer to Section 3.E.
• Verify that the instrument is in the proper hardware mode (SEV
or LEV).
Calibration error: Error Code 1
Error Code 1 indicates a Platform error. (A picture of the instrument
platform is shown in Figure 6.C.) Verify that there are no obstruc-
tions in the slide channels, in the rear, or in front of the platform
that prevent it from moving back and forward freely. Turn the in-
strument o
ff
, wait a few seconds and turn the instrument back on.
If the calibration error persists, please contact Promega or your
local Promega representative for service.
Calibration error: Error Code 2
Error code 2 indicates a Plunger Bar calibration error (A picture of
the plunger bar is shown in Figure 6.)
• Verify that there are no solid particulates inside Well #1 of the
cartridge. Solid particulates that are not easily macerated may
obstruct the plunger from moving freely to the bottom of Well
#1 during processing.
• Ensure the cartridges are seated properly onto the platform.
• If the error occurs during plunger loading, ensure the hardware
configuration matches the firmware settings.
• Verify that the shipping anchors have been removed. Refer to
Section 3.B.
• Verify that the instrument is in the proper hardware mode (SEV
or LEV)
• Turn the instrument o
ff
, wait a few seconds, then turn the instru-
ment back on. If the calibration error persists, please contact
Promega or your local Promega representative for service.
