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Delivery of device
3.1 Damages during carriage
On the receipt of the goods, check for any visible damages on the packaging. If it is
undamaged you may sign the receipt of the goods. If you do suspect by your visual
inspection that damage has occurred, make a note of the visible damage on the
delivery receipt and request the courier to countersign it. Moreover, the courier
service must be held responsible for the damage in writing.
If a hidden damage is discovered while unpacking, you have to inform and hold the
courier liable immediately in the following
way: “When opening the parcel we had to
notice that … etc.“ This superficial checking of the goods has to be done within the
time limit set by the carrier, which is normally 7 days. However, the period could
vary depending on the courier. Hence, it is recommended to check the exact time
limit when receiving the goods.
If there are any damages also inform your authorized Proceq agent or
Proceq SA
immediately.
3.2 Shipment
Should the device be transported again, it must be packaged properly. Preferably
use the original packaging for later shipments. Additionally use filling material in the
package to protect the device from any shock during carriage.
