Positron 3782091C/50, Руководство пользователя

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Important Information
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9.0 Important Information
9.1 Service and Support
Positron Contact Information
General information:
Positron Inc.
5101 Buchan Street
Suite 220
Montreal, Québec, Canada
H4P 2R8
US and Canada: 1-888-577-5254
International: 1-514-345-2214
Fax: 1-514-345-2271
E-mail: info@positronpower.com
Web site : www.positronpower.com Receiving address:
Positron Inc.
5180 Pare Street
Montreal, Québec, Canada
H4P 1P3
Repairs US and Canada: 1-888-577-5254,
Option 1
International: 001-514-345-2220,
Option 1
We can communicate also by Skype if pre-advised by e-mail.
9.2 Technical Customer Support
Positron is committed to providing excellent ongoing technical support to its customers. A team of
specialists is always available for telephone consultations, or for on-site visits to assist in maintenance and
troubleshooting.
For more information, or assistance in the planning, configuration, use and interpretation of data produced
by the equipment, contact Technical Customer Support (TCS) at 1-888-577-5254, Option 1, Option 3 (US
and
Canada) or +1-514-345-2220 Option 1, Option 3 (International).Or, email
scarbonaro@positronpower.com . Skype calls can be arranged.
9.3 Customer Training
Full customer training courses on the operation and results interpretation of Positron Insulator Testers are
available. For information, contact Positron.
9.4 Repair Service
All warranty repairs are performed at no cost. Positron reserves the right to repair or replace any
equipment that has been found to be defective.
For information about out-of-warranty repairs, contact Positron’s Repair department at 1-888-577-5254
(US and Canada) or +1-514-345-2220 (International).
Due to the varied nature of repairs, no specific turnaround can be guaranteed, but average turnaround
time is two weeks from date of receipt. In emergency situations, special
arrangements
can be made. All
repaired items are warranted for a period of 180 days, or balance or warranty, whichever is longer.