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Troubleshooting Guide, continued...
Problem: The pillow is too high/too low.
Possible Cause & Solution:
•
Simply push up or pull down on the pillow to change its position.
Problem: My remote is no longer in my desired language.
Possible Cause & Solution:
•
The language setting was changed. To again select your language of desire, go to the main menu, scroll down
to the 5th menu option, press OK, then scroll down to the 4th menu option, press OK. You should now see your
desired language setting.
Q: Can I put the chair on a wood floor?
A: Yes. However, because the chair could damage the floor surface we recommend laying a carpet or something
similar under the chair.
Q: I spilled water on the chair. What should I do?
A: There is danger of electric shock. Stop using the chair immediately and do the following:
•
Turn off the main power switch on the back left of the chair.
•
Unplug the power from the wall outlet.
•
Contact Positive Posture for assistance.
Q: How do I make the massage stronger?
A: Try any of the following things:
•
Use the 3D button to select maximum pressure.
•
Sit back further in the chair so that your weight is against the reclining seat back.
•
Lower the reclining seat back.
Q: How do I make the massage softer?
A: Try any of the following things:
•
Use the 3D button to select minimum pressure.
•
Raise the reclining seat back.
TROUBLESHOOTING
