Sitter On Cue PRO
23
PROBLEM:
Intermittent alarm while the patient is in a bed, chair, or on toilet.
SOLUTIONS: Wireless sensor loss of signal
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Move pad closer to Fall Monitor or move Fall Monitor closer to pad. Reorient or relocate devices.
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Check neck of sensor pad air intake. Check neck of sensor is clear and not blocked. Air must
flow freely in and out of sensor pad for proper function. Position pad so patient is not obstructing
Tap-2-Pair icon.
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Position pad with “this side up” facing up.
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Ensure no metal objects are obstructing the sensor pad or Fall Monitor.
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Refer to Wireless Sensor Pad Instructions for Use for other troubleshooting solutions.
SOLUTIONS: Wireless sensor pad or belt setup
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Test wireless sensor pad per instructions on pad.
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Check sensor pad for creases or damage to vinyl cover.
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Check that sensor pad is directly under patient’s weight.
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Contact customer service.
SOLUTIONS: Wired sensor pad or belt setup
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Test wired sensor pad per instructions on pad.
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Check that sensor cord and plug are clean and undamaged. Check plug or connection to Fall Monitor.
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Check sensor pad for creases or damage to vinyl cover.
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Check that sensor pad is directly under patient’s weight.
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Make sure mattress continues to contact the sensor and will activate the Fall Monitor when
pressure is removed, even if the head or foot of the bed is articulated.
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For belts, check that buckle or hook and loop is securely fastened.
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Contact customer service.
PROBLEM:
Continuous alarm with patient in bed, chair, or on toilet
SOLUTIONS: Wired sensor pad failsafe alarm
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Check that wired sensor pad cord and plug are clean and undamaged. Check plug connection to
Fall Monitor.
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Replace sensor pad if liquid is observed in or near neck air intake.
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Replace with a new pad. Contact customer service.
SOLUTION: Two sensors activated alarm
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Check that pressure is not being applied to two sensor pads simultaneously or that a sensor belt and
chair sensor are not being used simultaneously. Only one sensor can be actively monitoring at a time.
SOLUTIONS: Self-test failed
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Observe self-test failed audio cue.
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Power off the Fall Monitor and wait 10 seconds before powering back on.
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Contact customer service.
TROUBLESHOOTING GUIDE
Troubleshooting Guide
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