Troubleshooting
Programming Troubleshooting
1) How do I read operation
records?
In the “Records” of the main
interface or on the TTLock website
2) What is the maximum limit of
e-Key?
There is no limit
3) Why does it show “pending”
when I send e-Keys to other
people?
Before the receiver opens the app
to receive, the status shows
pending
4) I am unable to recive OTP?
This may be due to a problem with
the operator or the SMS server; or
it may be due to some parameters
being incorrect. This prevents it
from receiving OPT please provide
a mobile phone number for
inspection
5) Can the same name be used at
the same time on a different
mobile phone?
No it can’t, but you can authorize
the admin to the other user
6) How do I download unlock
records?
•
Connected to Bluetooth: you
can download on the website
•
Not Connected: you cannot
download
7) Why can’t I unlock after I
turned on passage mode?
You need to perform an unlock
verification in any method, then
the passage mode will take effect.
8) What is the purpose of Auto
Lock mode?
You can set how long to lock after
unlocking
9) Why won’t the e-Key send?
Check to see if the account sent to
the user is already registered
10) Does the app have a
maximum limit of locks?
No limit.
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