Troubleshooting
Programming Troubleshooting
1) How do I read the operation
records?
In the “Records” of the main interface
or on the TTLock website
2) What is the maximum limit of
e-Keys?
There is no limit
3) Why does it show “pending” when I
send e-Keys to other people?
Before the receiver opens the app to
receive, the status shows pending
4) I am unable to receive OTP?
This may be due to a problem with
the operator or the SMS server; or it
may be due to some parameters being
incorrect. This prevents it from receving
OPT; please provide a mobile phone
number for inspection
5) Can the same name be used at the
same time on a different mobile phone?
No it can’t, but you can authorize the
admin to the other user
6) How do I download unlock
records?
•
Connected to Bluetooth: you can
download on the website
•
Not Connected: you cannot
download
7) Why can’t I unlock after I turned on
passage mode?
You need to perform an unlock
verification in any method, then the
passage mode will take effect
8) What is the purpose of Auto Lock
mode?
You can set how long to lock after
unlocking
9) Why won’t the e-Key send?
Check to see if the account sent to the
user is already registered
10) Does the app have a maximum
limit of locks?
No limit
11) Is it possible to obtain the
passcode and card remotely?
A) Non-custom passcode: can be
obtained directly
Custom passcode: can be obtained
remotely by adding gateway
B) The remote add card currently only
supports Android phones with NFC
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Содержание S31A
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