PennNet Phone: Polycom SoundPoint IP 320/321 Quick Guide
ISC Networking & Telecommunications
5
Voice Mail Message Retrieval
Reminder:
If you have elected to receive voice mail
as email only, you cannot listen to messages using a
telephone. You must log into email to listen to your
messages.
When messages are waiting, the
Msgs softkey
, the
envelope icon, and the number of messages will
appear on the display. You will also hear a stutter dial
tone in place of the normal dial tone when picking up
the handset.
From your Polycom 320 phone:
1.
Press the
Msgs softkey
2.
Wait for the prompt
3.
Enter your password.
From someone else’s Polycom 320 phone:
1.
Press the
Msgs softkey
2.
At the prompt, press the
#
key
on the dial
pad
3.
Enter your mailbox number
4.
Enter your password.
To access voice mail when there are no new
messages:
1.
Press the
Menu button
2.
Select
Features
>
Messages
>
Message Center
3.
Follow the prompts to enter your password.
Call Lists
When the phone is idle, the display will show the
number of missed calls below the date and time
display, e.g., ―3 new missed calls.‖
Local lists of incoming—both missed and received
calls—and outgoing (also known as placed) calls is
maintained by the phone (up to 99 for each list).
A symbol to indicate whether the call was answered
(handset) or missed (telephone set) is shown for each
entry in the incoming list.
Accessing the Call Lists
You can view and track calls you missed, received, or
placed. If the call was from another PennNet Phone
subscriber, the person’s name and the last 5 digits of
phone number are displayed. For calls from non-
PennNet Phone callers, only the phone number is
displayed.
Making a Call from the Received Call
List
1.
Press the
Callers softkey
2.
Use the
navigation arrows
to scroll through the
list and find the contact you want to call
3.
Highlight the entry, and then press the
Dial
button
to place the call.
Making a Call from the Placed Calls
List
See ―Redialing Last Outgoing Number.‖
Clearing Call Lists
You can clear all entries from a call list or a single
entry. When erasing any entry from a call list, the
system does not ask for confirmation: the list is
immediately cleared when the Clear softkey is
pressed.
To clear a single entry from a call list:
1.
Press the
Menu button
2.
Select
Features
>
Call Lists
>
Clear
3.
Select either
Received
or
Placed Call List
4.
Press the
Yes
softkey
to confirm deleting the
contact.
To save a contact to the local contact directory:
1.
While viewing the call list entry, press the
checkmark button
2.
Press the
Save softkey
to add the call list entry
into the phone’s contact directory.
Contacts
Adding Contacts
You can manually add a new entry to your Contact
Directory. For the directory to register the contact,
you must enter the phone number. You can correct
an entry by pressing the
<< softkey
.
1.
Press the
Dir softkey.
The Directory screen
displays, and
Press up navigation
arrow
―<New Entry>‖ displays at the top of the
list
