Troubleshooting
Topics:
•
Check the Status of RealPresence Trio
•
Check the Status of the Calendar
•
Tips for Resolving Content Sharing Issues
•
Tips for Resolving Camera Issues
•
This section lists potential issues, problems, and common difficulties and possible solutions to guide you
towards resolving those issues.
Check the Status of RealPresence Trio
If yours or the far-end's video stream or content is not displaying on the monitor, you need to check the
status of the RealPresence Trio and make sure the accessory is on and paired with the
RealPresence Trio 8800 system.
Procedure
1.
On the system, navigate to
Settings
>
Status
>
Networked Devices
.
2.
Make sure that the Paired Device is
Connected
.
If the paired device is not connected, contact your system administrator.
Related Links
Tips for Resolving Camera Issues
on page 72
Check the Status of the Calendar
When you do not see the Calendar icon on the Home screen or if you are not receiving meeting
reminders, it is possible that system is not connected to the Microsoft Exchange Server.
Procedure
1.
Navigate to
Settings
>
Status
>
Calendar
.
2.
On the Calendar screen, make sure the
Status
field includes
Connected to Server
.
If the status reads that it is not connected to the server, contact your administrator.
Tips for Resolving Content Sharing Issues
If your content is not showing when sharing content on a RealPresence Trio 8800 system, try one of the
following solutions:
• Make sure your device is on the same network as the room system.
Polycom, Inc.
71