Appendix B: Technical Support
40
PlexWriter 48/24/48A Installation and Users Manual
Before You E-mail/Log On/FAX/Call
Please gather as much of the following information as possible before contacting us.
•
The serial number and TLA number of your PlexWriter. Your serial number can
be found both on the warranty card that accompanied the drive and on a label on
the drive itself. The TLA number appears both on the drive label and on a sticker
at the rear of internal drives.
•
The latest version of firmware you loaded onto the drive, if applicable.
•
The version of the Windows, Mac, or UNIX operating system you are using.
•
The brand name and model number of your computer (e.g., Dell 466/NP,
Hewlett-Packard Pavilion 752n, Apple Macintosh, etc.).
•
The type of VGA, Super VGA, or other graphics board you use.
•
Brand name and model number of any other peripherals you have installed or
connected to your computer (e.g., CD-ROM, scanner, fax board, network board).
Returns
In the unlikely event that you need to return a drive to Plextor, you need an RMA
(Returned Materials Authorization) number. You need this number before any
Plextor drive can be returned for repair or replacement. Here’s how you get an RMA
number and return your drive:
1. When you contact Plextor Technical Support, you receive a Tech Support Ticket
Number.
2. Then you contact Plextor’s RMA Department by phone (800-886-3935), e-mail
([email protected]), or fax (510-651-9765) and get an RMA Request
Form. These forms are also available on Plextor’s web site, in the
Support/Warranty section.
3. Fill out the RMA Request Form, include the Tech Support Ticket Number, and
e-mail or fax the form to Plextor to request an RMA number.
4. Plextor then sends you the RMA form with the RMA number and shipping
information included.
5. When you receive the RMA number, pack the Plextor drive securely in a box,
and include the RMA form as a packing slip.
6. Write the RMA number in large letters on the outside of the box, and ship it to
Plextor.
Contacting Plextor’s RMA Department
You can contact our RMA Department and request RMA forms at:
•
•
Or by fax at 510-651-9765
•
Or by calling us at 800-886-3935
