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PlexWriter 48/24/48A Installation and Users Manual

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4. Maintenance and Troubleshooting

This chapter explains maintenance and troubleshooting procedures for your
PlexWriter drive.

With proper maintenance, you can prevent problems. If trouble arises, you can often
solve many simple problems on your own, rather than wait for assistance from a
Plextor representative.

Upgrading Firmware

Plextor creates firmware revisions to meet the peculiar needs of large computer
manufacturers. It is rare that these will impact the performance or operation of your
PlexWriter drive. However, we advise that our customers always update drives with
the latest available firmware. Before troubleshooting a possible problem with your
drive please make sure to visit our web site at www.plextor.com to check if you have
the latest firmware.

To obtain new firmware for your PlexWriter drive:
1.  Go to the Plextor web site at www.plextor.com.
2.  Look for firmware upgrades in the Support area, on the Downloads page. There

is a description of the latest firmware revision and its intended use.

3.  Download the firmware to your computer.

To upgrade firmware:
1.  Run the executable file that you downloaded from Plextor’s web site.
2.  Accept all defaults by continuing to click on the “Next” button until you see the

message:

Firmware update has completed.

3. Restart your system.

Troubleshooting

If you have problems during or right after installation of your PlexWriter drive, visit
the Plextor web site to find tips to help find the problem.

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Содержание PlexWriter 48/24/48A

Страница 1: ...INSTALLATION AND USERS MANUAL AUGUST 2002 Model PX W4824TA Internal ...

Страница 2: ... or change This manual is copyrighted all rights reserved It may not be copied photocopied translated or reduced to any electronic medium or machine readable form without Plextor s prior permission Manual copyright 2002 Plextor Corp First edition August 2002 Licenses and Trademarks Plextor and the Plextor logo are registered trademarks and PlexWriter is a trademark of Plextor Corp BURN Proof is a ...

Страница 3: ...utlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Any changes or modifications should be approved by the party responsible for compliance of FCC Rules otherwise the user loses authority to operate the equipment LASER INFORMATION These products have been designed and manufactured according to IEC 60825 1 on th...

Страница 4: ...derungen der Postverfügung Nr 243 1991 Wird das Gerät innerhalb einer Anlage zusammen mit anderen Geräten betrieben so muss bei Inanspruchnahme der Allgemeinen Betriebs genehmigung nach der BMPT AmtsblVfg Nr 243 1991 die gesamte Anlage folgenden Richtlinien entsprechen Grenzwertklasse B der EN55022 Auflagen nach 2 der BMPT AmtsblVfg 243 1991 Dies ist bei der Zusammensetzung einer Anlage z B Comput...

Страница 5: ... Changing the Mode Jumper on Your Internal PlexWriter Drive 9 Select an IDE Configuration 10 About Cable Select 13 Identifying Whether Your System Uses Cable Select 14 Locating the Master Position on a Cable Select Cable 14 Set the DMA Jumper 14 Install the PlexWriter Drive 15 Record the Serial Number 15 Mount the PlexWriter Drive in the Computer 15 Using Sound Boards and Audio Cables 20 Choosing ...

Страница 6: ...mware 29 Troubleshooting 29 Using the Self Test Diagnostics 30 What You ll Need 30 CD Write Read Test 30 What the Self Test Results Indicate 32 Appendix A PlexWriter Specifications 33 Appendix B Technical Support 39 How to Contact Plextor Technical Support 39 Before You E mail Log On FAX Call 40 Returns 40 Contacting Plextor s RMA Department 40 Shipping Your Drive to Plextor 41 Appendix C Warranty...

Страница 7: ...x to them But we will never know unless you contact us Meet Your PlexWriter 48 24 48A The PlexWriter 48 24 48A is a CD ReWritable drive that provides professional quality CD performance for writing rewriting and reading What the PlexWriter 48 24 48A Does The PlexWriter 48 24 48A Writes to CD R recordable CD media at up to 48X speed Writes to Ultra Speed CD RW rewritable CD media at 24X speed The d...

Страница 8: ...Proof technology eliminates buffer underrun errors which means you can safely use your computer for other things while you re writing to a CD R or CD RW disc And Plextor backs up this remarkable drive with a one year full warranty on parts and labor and unlimited toll free tech support Your PlexWriter also has a self diagnostic feature The drive can actually determine if it is working properly an ...

Страница 9: ...have been installed and may not be separately available See the Plextor web site for locations to purchase additional or replacement accessories Save Your Box Be sure to save the box after you have installed your PlexWriter drive The box and its packaging material were designed and drop tested to ensure your PlexWriter can endure rough treatment and still arrive in working order We hope you will n...

Страница 10: ...eadphone jack It has no impact on the volume level of the rear panel audio outputs LED indicator Illuminated green during disc loading and when BURN Proof is operational Illuminated yellow when a disc is being read Blinks amber when writing a CD R or CD RW disc The indicator changes its blinking interval to indicate different writing speeds The indicator also blinks green three times when SpeedRea...

Страница 11: ...utput connector Outputs analog stereo signal Use to connect to sound board or audio amplifier Use standard MPC 3 type 4 pin connector DMA jumper Use the DMA jumper to convert between Ultra DMA Mode 0 2 no jumper default and Multiword DMA Mode 0 2 with jumper installed In general leave this jumper at its factory setting which is Ultra DMA that is no jumper installed Mode jumper Use the mode jumper ...

Страница 12: ...sonable care in its installation and use Keep the area around your drive clean from dust smoke and other contaminants Do not allow moisture or liquids including water or cleaning fluids to touch the drive Thinner benzene or alcohol based solvents can mar your drive s surface Do not drop or jolt the drive Do not attempt to open the drive and service it yourself Removing the cover may expose you to ...

Страница 13: ...olves loosening or removing several screws on the back panel of your computer and sliding off the cover See Figure 3 for an example QuickStart Installation For Experienced PC Users Only If you ve installed computer peripherals before you re in luck with the PlexWriter drive Use this QuickStart installation to get up and running quickly Typical Scenario 1 You have a PC with an IDE interface install...

Страница 14: ...indicated by the position of jumpers on the back of the drive This is also true for the Cable Select bus If there are two IDE ports one is for the primary IDE bus and the other is for the secondary bus Before you install your PlexWriter your computer s IDE configuration is usually one of the following Configuration A Hard disks connected as Master and Slave devices on primary IDE port CD ROM drive...

Страница 15: ...cheme Changing the Mode Jumper on Your Internal PlexWriter Drive The PlexWriter drive arrives from the factory with its mode jumper set to Master A function is ON if the jumper is installed and OFF if the jumper is removed Figure 4 Factory Settings for Mode Jumper at the Rear of the Drive Changing to a Master Slave or Cable Select The Master Slave setting for the drive is determined by the mode ju...

Страница 16: ...ng or removing a jumper Figure 5 Install the Mode Jumper Across Vertical Pairs of Pins CAUTION Install the mode jumper across the pins as shown vertically Do not connect one pin switch to another by installing the jumper lengthwise horizontally Doing so could result in damage to the drive Select an IDE Configuration Set the jumper according to the desired configuration as shown in the tables and i...

Страница 17: ... a big difference Depending on how fast the CD ROM drive can stream data to the PlexWriter it may not be fast enough to keep the buffer full In this case the buffer may become empty and a buffer underrun error may happen However because it is equipped with BURN Proof your PlexWriter can still make successful copies if you use software that supports BURN Proof All software shipped with PlexWriter 4...

Страница 18: ...jumper to Master and connect the PlexWriter as Master to secondary IDE port Figure 7 How to Install the PlexWriter If Your Computer Is Originally Set Up in Configuration B Before PlexWriter Installation How to Install the PlexWriter C Hard disk connected as Master device on primary IDE port nothing connected to secondary IDE port Set the PlexWriter s mode jumper to Master and connect the PlexWrite...

Страница 19: ...nd connect it to the end of the cable from the computer s IDE interface connector Figure 9 How to Install the PlexWriter If Your Computer Is Originally Set Up in Configuration D About Cable Select The Cable Select jumper position sets the PlexWriter drive to use the CSEL signal from the IDE interface for configuration purposes This signal automatically selects the correct Master Slave setting for ...

Страница 20: ...pered the same Locating the Master Position on a Cable Select Cable With Cable Select Master and Slave are determined not by jumpers but by the connectors on the Cable Select cable The connectors are identified as Master or Slave Set the DMA Jumper Your PlexWriter ships from the factory with no DMA jumper installed The pins are empty The empty pins mean the drive is set to Ultra DMA This setting s...

Страница 21: ... remove the existing IDE CD ROM drive and install the PlexWriter You must make a minimum of two cable connections to your PlexWriter The two cable connections that you must make are IDE cable Power cable There are also two optional cable connections An analog audio cable connection if you are using a sound board in your computer and plan to connect the PlexWriter s audio output to the audio connec...

Страница 22: ...the power connector found on the rear panel of the PlexWriter If you do not find any additional connectors either because they were not supplied or they are all in use you will have to buy a splitter or a Y connector These can also be found at most retail and mail order computer stores To mount the PlexWriter drive 1 Make sure the power to your computer and any external peripherals is turned OFF a...

Страница 23: ... to use mounting rails The drive can be mounted directly into your computer Go to step 6 NOTE Plextor does not provide rails If you need rails you can obtain them from the computer manufacturer or from a computer supply retail or mail order store 5 If you must use mounting rails fasten the rails to the lower pair of holes as shown in Figure 14 In some instances you may need to fasten the rails to ...

Страница 24: ... the side rails are attached properly 7 If not already connected attach the other end of the IDE ribbon cable to the connector on the motherboard Figure 15 Connecting the IDE Ribbon Cable CAUTION It is easy to accidentally plug your IDE ribbon cable upside down into both your drive and the motherboard Be sure you match the red stripe along one side of the IDE cable to Pin 1 on the motherboard and ...

Страница 25: ... power cable from the computer to the DC INPUT connector of the PlexWriter drive In most computers you will find free power connectors that are ready for your use Check the cable running from your power supply to your hard disk and see if it has extra connectors on it If so you can plug one of these into the power connector found on the rear panel of the PlexWriter Figure 16 Cable Connections for ...

Страница 26: ...n about installing the sound board in your computer is the board s manual Once you have successfully installed the sound board in your computer you can continue below for a description of the different cable connections that need to be made Choosing and Connecting Audio Cables If you do need audio cables you will have to purchase them Refer to the table below A list of several vendors who offer au...

Страница 27: ...ed for your configuration on the primary or secondary IDE bus If the IDE interface is disabled on your computer you will need to enable it If a Master or Slave device is set to disable or none or a similar designation change it as appropriate to enable or auto or something similar depending on your setup program 5 Save and exit your CMOS setup to restart your computer with the new settings 6 In Wi...

Страница 28: ...Section 2 Installing Your PlexWriter 22 PlexWriter 48 24 48A Installation and Users Manual This page intentionally left blank ...

Страница 29: ...ed and Normal Speed ReWritable CD These discs support recording and re recording up to 1 000 times You can also read them To achieve 48X CD R writing speed you must use certified 48X media and to achieve 24X RW writing speed you must use Ultra Speed RW media See Recommended Media on page 33 for a list of Plextor approved media at the time this manual was printed and see the Plextor web site at htt...

Страница 30: ...ger through the center hole and one finger on the outer edge Once you have finished creating a disc label it by writing on the top using permanent ink CAUTION We recommend using a non toxic marker such as a Sharpie pen that conforms to the ASTM D 4236 standard Some permanent markers will damage the media Also do not press too hard when writing on the disc NOTE We do not recommend placing self stic...

Страница 31: ...orted by the recording software you re using You can also activate it manually with the eject button What SpeedRead Does SpeedRead changes the default read speed from 40X to 48X via hardware or software for the following types of discs Pressed data CD CD R data CD Other disc types for example CD DA mixed mode and CD RW are read at 40X even with SpeedRead enabled CAUTION Reading a poorly balanced o...

Страница 32: ... If SpeedRead is selected by software hardware control is overridden When the software disables SpeedRead you can again change to SpeedRead using the eject button Advantages of BURN Proof The PlexWriter 48 24 48A incorporates BURN Proof which guarantees that you can write discs at high speed and still use your computer for other tasks while you re writing To prevent the interruption of data during...

Страница 33: ... write strategy laser power and other factors for that media 2 We include a table of the tested media and their write strategy in your drive s firmware This table is updated when you update your drive by downloading new firmware from the Plextor web site 3 When you insert a recordable disc into your drive Plextor s PoweRec technology automatically identifies the manufacturer model and special feat...

Страница 34: ...nger than a standard audio recording Advantages of Overburn Overburn gives you the capability to burn an audio disc up to 94 minutes 55 seconds in length or a data disc up to 830 MB in capacity In order to use the Overburn feature you need Recording software that supports Overburn Player software that recognizes the Overburned disc Either a 94 minute or a 99 minute disc to allow the Overburn Remem...

Страница 35: ...e firmware Before troubleshooting a possible problem with your drive please make sure to visit our web site at www plextor com to check if you have the latest firmware To obtain new firmware for your PlexWriter drive 1 Go to the Plextor web site at www plextor com 2 Look for firmware upgrades in the Support area on the Downloads page There is a description of the latest firmware revision and its i...

Страница 36: ...commended Media on page 56 or visit our web site The self test will write to this media so you won t be able to use this disc again CD Write Read Test This tests three functions of the drive write random access and verify To perform the CD write read test 1 Turn the computer s power OFF unplug it from its power source and open the computer to gain access to the rear of the PlexWriter drive Typical...

Страница 37: ...ns to Perform the Self Test Diagnostics 6 If you removed the drive for access to the cable and mode jumpers slide it back into the computer and connect the power cable to the drive 7 Replace the computer s cover and re connect the computer s power cord to the power source CAUTION Turning on the computer power without first replacing the cover can be dangerous to the computer s components and also ...

Страница 38: ...lexWriter to its original setting as noted in Step 4 above Also remove the spare jumper you installed 14 Reconnect the IDE cable to the PlexWriter drive If you removed the drive to gain access to the cable or jumpers replace the drive in the computer Then replace the computer cover If you discover a problem with the PlexWriter drive do not attempt to service the drive yourself Contact us to get an...

Страница 39: ...ible damage to the disc or the PlexWriter can occur at 48X if the disc is unbalanced cracked or chipped Examine the disc before enabling SpeedRead NOTE With PoweRec some discs may be recorded at 16X because of lower quality media When PoweRec is disabled you can write at any speed For the latest updated list of certified 48X media see Plextor s web site at http www plextor com CD R 40X Mitsui Chem...

Страница 40: ...CD I Multisession CD TEXT CD G UDF Write Methods TAO DAO Packet Write variable and fixed Multi session SAO Mt Rainier MRW Performance Specifications Read Speed CD Speed Mode 1 Mode 2 CD DA 20 48X Stamp R 18 40X Stamp R RW Stamp RW Stamp R 14 32X Stamp R RW Stamp R RW Stamp R RW 10 24X Stamp R RW Stamp R RW Stamp R RW 8X CLV Stamp R RW Stamp R RW Stamp R RW 4X CLV Stamp R RW Stamp R RW Stamp R RW N...

Страница 41: ...command until bus free no disconnect Sleep Mode Entered after 2 minutes of no access to drive Wake Mode 5 sec max to start drive after sleep Front Panel Eject Eject Button Manual Emergency Eject Software Eject SpeedRead When eject button pressed for 3 seconds PlexWriter reads CDs at 48X LED Indicator Green Disc load Blinking yellow Reading disc Blinking amber Writing data to disc Green during writ...

Страница 42: ...nnector L G G R MPC 3 standard Output 0 55V 0 1V at 10k ohms Digital Audio Output Digital audio output for input to SPDIF or Digital In input Mode Jumper Master default Slave Cable Select DMA Jumper Open no jumper Ultra DMA Mode 0 2 default Short jumper installed Multiword DMA Mode 0 2 Host Interface Type ATA ATAPI 5 compliant PIO Transfers Modes 0 4 Multiword DMA Transfers Modes 0 2 Ultra DMA Tra...

Страница 43: ...nsions and Weight Dimensions W H D excluding front panel 5 75 x 1 63 x 7 48 146 mm x 41 3 mm x 190 mm Weight 2 2 lbs 1 0 kg Reliability MTBF 60 000 Power On Hours Tray Loading 50 000 Load Unload Cycles Safety and EMC Standards Country Region Type Agency Standard USA Safety UL UL 1950 Laser FDA FDA 21 CFR EMC FCC Part 15 Subpart B Canada Safety CSA CSA 22 2 No 950 UL1950 C UL Mark Europe Safety CE ...

Страница 44: ...Appendix A PlexWriter Specifications 38 PlexWriter 48 24 48A Installation and Users Manual This page intentionally left blank ...

Страница 45: ...e found quickly in the support area Select PlexHelper for online troubleshooting or FAQs for common questions If you have not been successful in your quest our Technical Support Department will help you solve problems that relate specifically to your PlexWriter drive In many cases a problem that appears to be caused by your PlexWriter actually originates in another part of your computer In such in...

Страница 46: ... you need to return a drive to Plextor you need an RMA Returned Materials Authorization number You need this number before any Plextor drive can be returned for repair or replacement Here s how you get an RMA number and return your drive 1 When you contact Plextor Technical Support you receive a Tech Support Ticket Number 2 Then you contact Plextor s RMA Department by phone 800 886 3935 e mail rma...

Страница 47: ... on the outside of the shipping box Any drive sent to Plextor without an RMA number will not be accepted NOTE The RMA number must be clearly visible on the outside of the shipping box Drives must be sent postage prepaid We recommend that you insure your shipment as Plextor cannot be held responsible for any damage that may occur during shipment ...

Страница 48: ...Appendix B Technical Support 42 PlexWriter 48 24 48A Installation and Users Manual This page intentionally left blank ...

Страница 49: ... of replacement goods or expense or inconvenience caused by service interruptions Under no circumstances will any person be entitled to any sum greater than the purchase price paid for the unit To obtain warranty service you must contact PLEXTOR s Technical Support Department by calling 800 886 3935 They will attempt to diagnose and correct your problem by phone If the unit does not function prope...

Страница 50: ...Appendix C Warranty 44 PlexWriter 48 24 48A Installation and Users Manual This page intentionally left blank ...

Страница 51: ...speed with SpeedRead 2 25 34 writing speed 1 34 CD ROM playing 23 CD RW media 23 reading speed 1 34 reading speed with SpeedRead 25 writing speed 1 34 cleaning disc 24 closing tray 24 computer minimum 2 configuration CSEL 13 minimum 2 33 types of IDE 8 connection digital audio 36 sound board and 20 connector analog audio output 5 19 digital audio 5 20 IDE interface 5 18 power 5 19 connectors and j...

Страница 52: ...on cable 15 16 connecting 18 initialization time 35 inquiry string 36 installation 7 15 quickstart 7 interface connector 36 J jumper DMA 5 14 36 mode 5 9 36 L label disc 24 laser power adjusting with VariRec 27 LED indicator 4 35 blink rate 25 35 BURN Proof and 4 25 35 color 4 25 35 SpeedRead and 4 26 35 M maintenance 29 master 8 cable select 14 setting in BIOS 21 setting mode jumper 9 media 23 ca...

Страница 53: ...umber recording 15 shipping your drive 3 40 slave 8 setting in BIOS 21 setting mode jumper 9 sleep mode 35 software 6 Sony Philips digital interface See SPDIF Sound Blaster compliant audio cable 20 sound board connections to 20 SPDIF cable 20 SPDIF connector 5 20 36 specifications 33 performance 34 35 speed monitoring 25 35 reading CD R 1 reading CD RW 1 34 writing 11 writing CD R 1 34 writing CD ...

Страница 54: ...riter 48 24 48A Installation and Users Manual W wake mode 35 warranty 43 weight 37 write specification CD R 34 CD RW 34 writing a CD image 2 limitations on speed 11 writing speed CD R 1 34 CD RW 1 34 monitoring 25 35 ...

Страница 55: ...PlexWriter 48 24 48A Installation and Users Manual 49 Notes ...

Страница 56: ...PLEXTOR CORP 48383 Fremont Blvd Suite 120 Fremont CA 94538 6509 Phone Fax 510 440 2000 800 886 3935 510 651 9755 E mail info plextor com www plextor com ...

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