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X-HM10_20_En.fm
En-24
Troubleshooting chart
Many potential problems can be resolved by the owner
without calling a service technician.
If something is wrong with this product, check the following
before calling your authorized PIONEER dealer or service
centre.
n
General
Symptom
Possible cause
l
The clock is not set
to the correct time.
l
Did a power failure occur?
Reset the clock. (Refer to
page 9)
l
When a button is
pressed, the unit
does not respond.
l
Set the unit to the power
stand-by mode and then
turn it back on.
l
If the unit still malfunctions,
reset it. (Refer to page 25)
l
No sound is heard.
l
Is the volume level set to
“Min”?
l
Are the headphones
connected?
l
Are the speaker wires
disconnected?
n
CD player
Symptom
Possible cause
l
Playback does not
start.
l
Playback stops in
the middle or is not
performed properly.
l
Is the disc loaded upside
down?
l
Does the disc satisfy the
standards?
l
Is the disc distorted or
scratched?
l
Playback sounds are
skipped, or stopped
in the middle of a
track.
l
Is the unit located near
excessive vibrations?
l
Is the disc very dirty?
l
Has condensation formed
inside the unit?
n
Remote control
Symptom
Possible cause
l
The remote control
does not operate.
l
Is the AC power lead of the
unit plugged in?
l
Is the battery polarity
correct?
l
Is the battery dead?
l
Is the distance or angle
incorrect?
l
Does the remote control
sensor receive strong
light?
n
Tuner
Symptom
Possible cause
l
The radio makes
unusual noises
continuously.
l
Is the unit placed near the
TV or computer?
l
Is the FM aerial or AM loop
aerial placed properly?
Move the aerial away from
the AC power lead if it is
located nearby.
Is the device properly connected?
Is Variable Bitrate file being
Chinese or Japanese characters?
n
iPod and iPhone (X-HM20 only)
Symptom
Possible cause
l
No sound is
produced.
No image
appears on the
TV/monitor.
l
The iPod or iPhone is not playing.
l
The iPod or iPhone is not
properly connected to the unit.
l
Is the AC power lead of the
unit plugged in?
l
The video cable is not properly
connected.
l
The TV/monitor’s input
selection is not properly set.
l
The iPod TV out feature has
not been set to output video.
l
Audio from the iPod/iPhone cannot
be heard via the headphones
connected to the unit.
l
iPod or iPhone
will not charge.
l
The iPod or iPhone is not
making full contact with the
connector.
l
Using iPod (3
rd
generation).
l
The iPod or iPhone is not
supported. Refer to page 10
for compatible models.
l
The iPod or iPhone unit cannot
be charged whilst the main unit
is in USB mode.
l
“This accessory is
not made to work
with iPhone” or
“This accessory is
not supported by
iPhone” appears
on iPhone screen.
l
The iPhone battery is low.
Please charge the iPhone.
l
iPhone is not properly docked.
