Advanced Setup | Firmware Update | Others
Troubleshooting
Before starting the procedure
Problems may be solved by simply turning the power on/off
or disconnecting/connecting the power cord, which is easier
than working on the connection, setting and operating
procedure. Try the simple measures on both the unit and
the connected device. If the problem is that the video or
audio is not output or the HDMI linked operation does not
work, disconnecting/connecting the HDMI cable may solve
it. When reconnecting, be careful not to wind the HDMI
cable since if wound the HDMI cable may not fit well. After
reconnecting, turn off and on the unit and the connected
device.
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This unit contains a microPC for signal processing and
control functions. In very rare situations, severe
interference, noise from an external source, or static
electricity may cause it to lockup. In the unlikely event
that this happens, unplug the power cord from the wall
outlet, wait at least 5 seconds, and then plug it back in.
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We are not responsible for reparations for damages
(such as CD rental fees) due to unsuccessful recordings
caused by the unit’s malfunction. Before you record
important data, make sure that the material will be
recorded correctly.
If operation becomes unstable
Try restarting the unit
The issue may be fixed by restarting this unit. After
switching this unit to standby, press and hold Í
STANDBY/
ON on this unit for 5 or more seconds to restart the unit.
(The settings in the unit are maintained.) If restarting the
unit doesn't fix the problem, try to disconnect and then
connect again the power to the unit and other connected
components.
Resetting the unit (this resets the unit settings to the
default)
If restarting the unit doesn't fix the problem, resetting the
unit to the status at the time of shipment may solve the
problem. Your settings will also be initialized when you
reset, so note down your settings before doing the
following.
1. Press
on the remote controller, select "System
Setup" - "Miscellaneous" - "Load Default" in the Home
and press ENTER.
2. Select "Yes", and then press ENTER.
3. The unit switches to standby and the settings are reset.
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Power
Cannot turn on the unit
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Make sure that the power cord is properly plugged into
the wall outlet.
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Unplug the power cord from the wall outlet, wait 5
seconds or more, then plug it in again.
The unit turns off unexpectedly
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The unit automatically switches to standby when the
"System Setup" - "Hardware" - "Power Management" -
"Auto Standby" setting in the Home functions.
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If "CHECK SP WIRE" appears on the display, the
speaker cables may be short-circuited. Make sure bare
speaker wires are not touching each other or the back
panel of the unit, then turn the unit on again.
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The protective circuit function may have been activated
because the temperature of the unit rose abnormally. If
this happens, then the power will continue to turn off after
you have turned the unit on again. Make sure the unit has
plenty of space for ventilation around it, wait for the unit
to cool down sufficiently, and then try turning it on again.
WARNING:
If smoke, smell or abnormal noise is produced
by the unit, unplug the power cord from the wall outlet
immediate
ly and contact the dealer or our company’s
support.
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Audio
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Make sure that the speaker setup microphone is not still
connected.
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Confirm that the connection between the output jack on
the device and the input jack on this unit is correct.
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Make sure that none of the connecting cables are bent,
twisted, or damaged.
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If the MUTING indicator on the display flashes, press
on the remote controller to cancel muting.
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While headphones are connected to the PHONES jack,
no sound is output from the speakers.
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When "System Setup" - "Source" - "Audio Select" -
"Fixed PCM" in the Home is set to "On", no sound is
played when signals other than PCM are input. Change
the setting to Off.
Check the following if the above does not fix the problem:
There is no sound from the TV
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Change the input selector on this unit to the position of
the terminal to which the TV is connected.
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If the TV doesn't support the ARC function, along with
connection by HDMI, connect the TV and this unit using a
digital optical cable, digital coaxial cable or analog audio
cable.
No sound from a connected player
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Change the input selector on this unit to the position of
the terminal to which the player is connected.
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Check the digital audio output setting on the connected
component. On some game consoles, such as those that
support DVD, the default setting is OFF.
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With some DVD-Video discs, you need to select an audio
output format from a menu.
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