09
50
En
Picture freezes and the front panel and
remote control buttons stop working.
• Press
(stop), then start playback again (
(play)).
• Press the front panel
STANDBY/ON
button to switch the power off, then switch back on and
restart playback. If the power fails to switch off, press and hold
STANDBY/ON
for 20 seconds
until the power switches off. Then switch on again by pressing
STANDBY/ON
.
• Unplug from the wall socket, then plug back in and switch on again by pressing
STANDBY/ON
to
switch the player on.
No picture/No color.
• Incorrect video connections: Check that connections are correct and that plugs are inserted fully.
Also check the video cable for damage.
• TV/monitor or AV amplifier settings are incorrect: Check the instruction manual of the connected
equipment.
• Depending on your display, some of the settings may result in the picture disappearing. In this case,
press
OUTPUT RESOLUTION
repeatedly until the picture re-appears (see
Changing the output video
resolution
on page 14).
• Some BD-ROM discs output video only over HDMI.
The video output is set to 720p/1080i/
1080p, but the actual output is 480i or
480p.
• For copy-protection purposes, DVD-Video and some BD-ROM discs output 480i or 480p over the
component output.
Screen is stretched or aspect does not
change.
• The
TV Aspect Ratio
or
4:3 Video Out
setting in the Initial Setup menu is incorrect. See
TV Aspect Ratio
and
4:3 Video Out
on page 41 for how to set these correctly for your TV/monitor.
• When output video resolution is set to
720p
,
1080i
or
1080p
, video is output in 16:9 Widescreen
format even if
TV Aspect Ratio
is set to
4:3 (Standard)
.
Picture disturbance during playback or
dark image.
• This player is compatible with Macrovision System copy guard. Some discs include a copy
prevention signal, and when this type of disc is played back, stripes etc., may appear on some
sections of the picture depending on the TV. This is not a malfunction.
• Due to the player’s copy protection circuits, connection of this device through a VCR or an AV
selector may cause picture problems. This is not a malfunction.
No audio, or audio is distorted.
• No audio is output during slow motion playback or when scanning contents.
• Check your amplifier/receiver’s settings (volume, input function, speaker settings, etc.).
• Check that the disc is free from dust and dirt, and that it is not damaged (
Taking care of your player
and discs
on page 46).
• Check that all interconnects are firmly inserted.
• Check that the plugs and terminals are free of dirt, oxide, etc. and clean if necessary. Also check the
cable for damage.
• Make sure the player’s output is not connected to the amplifier’s phono (turntable) inputs.
• Check the
Audio Output Mode
on page 43. If this is set to
5.1 Channel
, output from the
AUDIO
OUT (2ch)
jacks will be incorrect.
• Check the
Speaker Setup
on page 45.
• For copy-protection purposes, some BD-ROM discs only output audio over optical/coaxial and
HDMI.
• When Audio CDs containing text files or such data are played back, sound is muted.
The analog audio is OK, but there appears
to be no optical/coaxial digital audio
signal.
• Check that the
Dolby Digital Out
and
DTS Out
settings (page 42) are suitable for your amplifier/
receiver — check the instruction manual that came with your amplifier/receiver (also check that the
output settings on your amplifier/receiver are correct).
Cannot play multi-channel audio.
• Check the audio options available from the disc menu.
• Multi-channel 192 kHz audio is output in 2 channels.
• Check that the
Dolby Digital Out
and
DTS Out
settings (page 42) are suitable for your amplifier/
receiver — check the instruction manual that came with your amplifier/receiver.
• If you connected this player to your amplifier/receiver using the 5.1 channel analog outputs, make
sure the
Audio Output Mode
(page 43) and
Speaker Setup
(page 45) are set correctly.
• If you connected this player to your amplifier/receiver using HDMI, or the optical/coaxial digital
outputs, make sure that the output settings on your amplifier/receiver are correct (refer to the
instruction manual that came with your amplifier/receiver).
• To use the 7.1ch setting for
Dolby Digital Out
, set
Dolby Digital
PCM
(page 42).
Noise is output when DTS audio is played. • If this unit is connected to a non-DTS compatible amplifier or decoder using a digital audio cable,
set
DTS Out
to
DTS
PCM
(page 42). If you do not do this, noise will be output when you play a
DTS disc.
Cannot output 96 kHz or 192 kHz digital
audio from optical/coaxial digital output.
• The player does not output digital audio from the optical/coaxial jacks at this sampling rate. The
digital output is automatically downsampled.
Problem
Remedy
