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Maintenance and troubleshooting

108716_en_01

PHOENIX CONTACT

39 / 52

5.5

Error messages

Table 5-2

Troubleshooting

Error message

Cause

Remedy

Page

“Printhead open”

Printhead is open

Close printhead

13

“Printhead too hot”

Printhead has become overheated 

The print job continues automati-

cally after a pause

–

“Out of ribbon”

Ink ribbon used up

Insert new ink ribbon

15

Ink ribbon torn during printing

Cancel the print job. Clean the prin-

thead.

36

Insert the ink ribbon. Restart the 

print job.

15

“No label found”

The label size defined in the marking 

software does not match the actual 

label size

Cancel the print job. Change the 

label format in the marking soft-

ware. Restart the print job.

–

“Cutter jammed”

Cutter blade does not cut through ma-

terial, but can return to initial position

Cancel the print job

–

Clean the cutter blade

32

“Cutter blocked”

Cutter blade remains stuck in the ma-

terial

Switch off the printer. Remove 

jammed material

–

No cutter function

Switch printer off and on again. If 

this problem occurs again, contact 

Phoenix Contact.

–

“Out of paper”

Label roll or shrink sleeve has been 

used up

Insert material

13

Error in material flow

Check material flow, adapt margin 

stops, if necessary

13

“Voltage error”

Hardware fault

Switch printer off and on again. If 

this problem occurs again, contact 

Phoenix Contact.

–

“Syntax error”

Printer has received an unknown or 

incorrect command

Skip command or cancel print job

–

Check if the correct printer is set in 

the marking software

–

Содержание THERMOMARK ROLL 2.0

Страница 1: ...User manual Operating the THERMOMARK ROLL 2 0 thermal transfer printer...

Страница 2: ...8 32825 Blomberg Germany phoenixcontact com 108716_en_01 Operating the THERMOMARK ROLL 2 0 thermal transfer printer Designation Revision Order No THERMOMARK ROLL 2 0 1085260 User manual This user man...

Страница 3: ...a printer via Ethernet 12 2 4 Inserting the material and printing 13 2 4 1 Inserting the material 13 2 4 2 Inserting Leporello labels 14 2 4 3 Inserting the ink ribbon 15 2 4 4 Printing 16 2 4 5 Crea...

Страница 4: ...ice 35 5 2 Cleaning the printhead 36 5 3 Cleaning and replacing the pressure roller 37 5 4 Troubleshooting 38 5 5 Error messages 39 5 6 Repairs 40 5 7 Storage and disposal 40 A Appendix 41 A 1 Orderin...

Страница 5: ...ds indicating the severity of a potential injury DANGER Indicates a hazard with a high risk level If this hazardous situation is not avoided it will result in death or serious injury WARNING Indicates...

Страница 6: ...terials which are intended for the THERMOMARK ROLL 2 0 The use of other materials can result in damage to the unit Do not use the device at locations where children may be present 1 4 Safety notes Lif...

Страница 7: ...ating plate Radio interference This is a Class A item of equipment EN 55032 When using the equipment in residential areas it may cause radio interference In this case the operator is obligated to take...

Страница 8: ...uages User manual in German and English Unpacking Check the device for damage which may have occurred during transport Retain the original packaging for subsequent transport Requirements for the insta...

Страница 9: ...it 2 Take up hub for winding the ink ribbon 3 Supply hub for supplying the ink ribbon 4 Margin stop for securing the material roll 5 Photoelectric barrier for label detection 6 Pressure roller 7 Tear...

Страница 10: ...r USB memory device WLAN stick and Bluetooth adapter Errors can occur during operation due to insufficient or missing grounding Make sure that all devices and cables connected to the printer are groun...

Страница 11: ...Open the marking software CLIP PROJECT can be downloaded at phoenixcontact net qr 5146053 PROJECT complete can be downloaded at phoenixcontact net qr 1050453 CLIP PROJECT marking Open File Print setu...

Страница 12: ...you configure a WLAN connection via the website do not change the IP and Gateway parameters Otherwise the connection to the printer is interrupted For protected networks the network key is requested E...

Страница 13: ...ush it until both margin stops are touching the material roll Here a definite resistance can be felt when pushing Clamp down the margin stop To do this turn the adjustable ring clockwise until the ar...

Страница 14: ...eporello labels over the holder for the material roll Check the position of the margin stop The material must make contact on both sides but must not jam Clamp down the margin stop To do this turn the...

Страница 15: ...lls for this printer have the color coating on the out side of the winding Observe the unwinding direction shown in Figure 2 5 If the color coating is positioned incorrectly the film will stick to the...

Страница 16: ...THERMOMARK ROLL CUTTER 5146422 A perforator is available for shrink sleeves THERMOMARK ROLL CUTTER P 5146435 For installation see Cutter or perforator on page 30 2 4 5 Creating print jobs Create the p...

Страница 17: ...e Update the firmware 3 1 1 Operating the display To select a menu item briefly touch the corresponding icon Move your finger up and down the display to scroll through lists 3 1 2 Changing the languag...

Страница 18: ...08716_en_01 3 1 3 Start page Not always are all icons visible An icon is hidden if it is not used in the current printer status Call the menu Pause print job Continue print job Repeat last page printe...

Страница 19: ...edium is inserted the following directories are created on the storage medium fonts images misc labels Open saved print jobs from the labels directory on the external storage medium SD card USB stick...

Страница 20: ...onfigurations You will find the Printer parameters under THERMOMARK ROLL 2 0 The values from the printer and the marking software are added 0 0 mm Moving the print position vertically This can also be...

Страница 21: ...ning that the ink ribbon is almost at its end on off If the diameter of the ink ribbon roll falls below the value set here a warning ap pears on the display The possible setting range is indicated on...

Страница 22: ...N stick is inserted Activating the WLAN interface Off Search and selection of the access point to be used to establish the WLAN connection DHCP method for assigning the IP address On On Dynamic assign...

Страница 23: ...Selecting the daylight savings time of a region The time is automatically changed EU Setting the date in DD MM YYYY format The print output of the date is in the format set via the Setting the countr...

Страница 24: ...assword for printing via FTP see Printing via FTP on page 28 FTP login as ftpprint print Password for FTP access to a storage medium such as a USB stick SD card IFFS FTP login as ftpcard card Password...

Страница 25: ...ings are reset to the de fault values Setting the cleaning interval Setting the intervals for printhead cleaning depending on the material throughput in steps of 100 m The Clean printhead message appe...

Страница 26: ...help videos Video on how to insert the ink ribbon Video on how to insert the material Video on how to install the cutter Video on how to change the pressure roller Video on maintenance Video on firmw...

Страница 27: ...t value for the password also is admin You can change the password via the website Start the browser Open the website Enter the IP address of the printer via HTTP e g http 192 168 9 10 A start screen...

Страница 28: ...er User name and password Access to the printer management functions depends on the user name After logging in you can access the FTP server in the same way you would access a Win dows folder 3 4 2 Se...

Страница 29: ...server the files are auto matically sorted into subfolders according to file type End the FTP connection 3 4 4 FTP firmware update You can update the firmware via FTP Establish an FTP connection to t...

Страница 30: ...available for shrink sleeves THERMOMARK ROLL CUTTER P 5146435 Removing the tear off plate Figure 4 1 Removing the tear off plate Flip open the panel with the tear off plate so that the groove on the l...

Страница 31: ...first into the guide on the carrier Press the cutter downwards into the holders Flip the cutter such that it snaps into place on both sides of the carrier Activate the cutter or perforator in the mar...

Страница 32: ...th a soft cloth If the blades are heavily soiled with adhesive the blades must be removed see Re moving the blades on page 33 Hook the blade assembly into the axes Swivel the blade assembly in the pan...

Страница 33: ...eposits on the blades using a cloth dampened with label remover Push the lower blade into the holders from above If necessary place the springs 5 back in the spring pockets To insert the upper blade p...

Страница 34: ...t the printer slightly Place the base onto the two hooks of the media hub Inserting material Turn the adjustable ring with the arrow to the symbol Pull the margin stop from the media hub Push the mate...

Страница 35: ...uster The duster can either be dry or dampened with a mild cleaning agent Remove dust and paper fluff in the printing area with a soft brush or vacuum cleaner It is important to clean the printhead re...

Страница 36: ...sure the print mechanism has cooled down To lift the printhead turn the green lever counterclockwise Remove the material and the ink ribbon from the printer Clean the printhead line 1 with a cotton bu...

Страница 37: ...ller out of the two holders 2 To do so first strongly pull up the side with the gear Remove the pressure roller Clean the pressure roller using a roller cleaner or replace it Do not use any sharp ob j...

Страница 38: ...er 37 Printer transports the labels but they are not printed Ink ribbon not inserted correctly Clean the printhead 36 Insert the ink ribbon correctly 15 Printer only prints every second label The labe...

Страница 39: ...in the marking soft ware Restart the print job Cutter jammed Cutter blade does not cut through ma terial but can return to initial position Cancel the print job Clean the cutter blade 32 Cutter block...

Страница 40: ...damage Store the device completely with individual parts and accessories Otherwise key com ponents could be missing when restarting the device Disposal WARNING Hazard to operational safety Incorrect...

Страница 41: ...o Pcs Pkt Ink ribbon length 50 m width 110 mm color black THERMOMARK RIBBON 110 50 0800687 1 Ink ribbon length 60 m width 110 mm color white TM RIBBON 110 WH 100 0804661 1 Ink ribbon length 300 m widt...

Страница 42: ...Order No Pcs Pkt Materials Description Type Order No Pcs Pkt Terminal block markers Markers for terminal blocks attachment method latch ing into universal marker groove latching into flat marker groov...

Страница 43: ...particular flexibility for rough sur faces attachment method adhesive EMLF X R 1 Plastic label attachment method adhesive EMLP X R 1 Safety label with special adhesive attachment method adhesive EMLS...

Страница 44: ...mm s Print length 5 mm minimum 1000 mm maximum Print width 104 mm maximum Material Outside diameter of the label roll 152 mm maximum Internal core diameter 38 1 mm 76 mm Ink ribbon Length 300 m maxim...

Страница 45: ...P HTTP FTP SMTP SNMP TIME NTP Zeroconf SOAP web service Software Marking software CLIP PROJECT marking advanced professional PROJECT complete marking Operating data Voltage 100 V AC 240 V AC 50 60 Hz...

Страница 46: ...003 CAN ICES 3 A NMB 3 A A 3 3 GPL code This product includes software code developed by third parties including software code subject to the GNU General Public License GPL or GNU Lesser General Publ...

Страница 47: ...mplies with the key requirements of the following direc tives 2011 65 EU Restriction of the use for certain hazardous substances 2014 30 EU EMC Directive electromagnetic compatibility 2014 35 EU Low V...

Страница 48: ...THERMOMARK ROLL 2 0 48 52 PHOENIX CONTACT 108716_en_01...

Страница 49: ...F FTP 28 I Ink ribbon Inserting Ordering data 41 Inserting label strips in printhead 13 14 Inserting labels 13 Inserting Leporello labels 14 Inserting marker sleeve 13 Inserting material 13 Inserting...

Страница 50: ...THERMOMARK ROLL 2 0 50 52 PHOENIX CONTACT 108716_en_01...

Страница 51: ...products in your specific application in particular with regard to observing the applicable standards and regulations All information made available in the technical data is supplied without any accom...

Страница 52: ...tion It can be downloaded at phoenixcontact net products Subsidiaries If there are any problems that cannot be solved using the documentation please contact your Phoenix Contact subsidiary Subsidiary...

Страница 53: ......

Страница 54: ...IX CONTACT GmbH Co KG Flachsmarktstra e 8 32825 Blomberg Germany Phone 49 5235 3 00 Fax 49 5235 3 41200 E mail info phoenixcontact com phoenixcontact com PHOENIX CONTACT 2019 02 15 108716_en_01 Order...

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