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Problems and solutions
103503_en_03 PHOENIX CONTACT
7-3
7.4 Online communication between SAFECONF and
the PSR-TRISAFE-S safety module
Table 7-4 Solutions for communication problems
Problem Solution
A connection cannot be
established to the safety
module.
The status bar does not display
a status for the safety module
("Timeout", "No project" or
"Connected"; see information
under the diagram below).
The status bar looks like this, for
example:
Proceed as follows:
Remove the USB connecting cable from the PC and safety
module, then reinsert it.
Yes
Is a module status
displayed
in the status bar *?
No
Try to establish a USB connection to another safety module
that is not currently in use.
Yes
No
The first USB connection
used on the PC may be
faulty. Use this port instead
of the one used first.
Try to establish the connection using another USB cable.
Yes
No
Use the functioning
cable.
Please contact our technical support team.
Communication with
PSR-TRISAFE-S is
possible. No further
action required.
* Possible module status on existing connection:
Temporary during initialization
Controller: Timeout
Controller: No project
Controller: Connected
Download project
Start function test
Yes
No
Insert the USB cable in a different USB connection on your PC.
Use this safety module
instead of the one used
first.
Is a module status
displayed
in the status bar *?
Is a module status
displayed
in the status bar *?
Is a module status
displayed
in the status bar *?
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