Service Modes, Error Codes, and Fault Finding
EN 13
TCM2.0E LA
5.
Figure 5-6 SAM menu, Clear OAD
How to EXIT
Put set in <stand-by> by using the remote control.
5.2.2
Service Default Mode (SDM)
Purpose
•
To create a pre-defined setting, to get the same
measurements as given in this manual.
•
To override SW protections.
•
To start the blinking LED procedure.
How to enter
To enter SAM, use the following method:
•
Press on the remote control the code “
062596
” directly
followed by the “
MENU
” key.
After entering SDM, the following screen is visible.
Figure 5-7 SDM menu
From top to bottom, it gives the following information:
•
Operation hours
•
Software version
•
Error buffer display.
5.2.3
Customer Service Mode (CSM)
Purpose
When a customer is having problems with his TV-set, he can
call his dealer or the Customer Help desk. The service
technician can then ask the customer to activate the CSM, in
order to identify the status of the set. Now, the service
technician can judge the severity of the complaint. In many
cases, he can advise the customer how to solve the problem,
or he can decide if it is necessary to visit the customer. The
CSM is a read only mode; therefore, modifications in this mode
are not possible.
How to Activate CSM
Key in the code “
123654
” via the standard RC transmitter.
Contents of CSM
Figure 5-
8
CSM Menu -1-
Figure 5-9 CSM Menu -2-
Menu Explanation
1.
Model Number.
Type number and region.
2.
Production Serial Number
. Product serial no.
3.
SW Version
. Software cluster and version is displayed (TC
= TCL, M2 = MTK2, E = Europe, 0.49 = software version).
4.
Codes.
Error buffer contents.
5.
SSB.
SSB serial number.
6.
DISPLAY.
Display type.
7.
NVM Version
. NVM version.
8.
Key (HDCP) HDMI
. Shows valid or invalid HDCP key when
HDMI connected. Else blank.
9.
Digital
Signal Quality
. Quality of antenna signal in %.
10.
Audio System
. Audio system (Mono/Stereo/NICAM)
11. n.a.
12.
Video Format.
Video format.
13.
Stand-by
μ
P SW ID
. SW version Stand-by
microprocessor.
How to exit
Press “MENU” on the RC-transmitter.
I_17950_020.ep
s
050
8
0
8
I_17950_04
3
.ep
s
0
8
050
8
I_17950_044.ep
s
0
8
050
8
I_17950_045.ep
s
0
8
050
8