Service Modes, Error Codes, and Fault Finding
5.
•
Test settings. For development purposes only.
•
RF4CE pairing tables. Clear paired remote control.
For re-pairing (coldboot of platform possibly needed) press
the red/blue hot keys simultaneously for a few seconds.
Make sure that the distance between the remote control
and the RF4CE receiver of the TV-set is less then 30cm.
A message like “Pairing successful”, confirms the
match-make.
•
Wi-Fi Direct settings. Reset Wi-Fi Direct group.
•
Development 1 file versions. Not useful for Service
purposes, this information is mainly used by Development.
•
Development 2 file versions. Not useful for Service
purposes, this information is mainly used by Development.
•
Upload/Download to USB. To upload several settings
from the customer TV-set to an USB stick (connected to its
SSB).
Note: Upload is only possible when the software is running
and preferably when a picture is available.
To upload the settings:
1.
Press button “cursor right” or “OK”
A message “Done” should appear to indicate the
settings are successfully stored on the USB stick.
2.
If a message “Failure” appears (upload failed), then
check if the USB stick is properly connected and if a
directory “repair” is present in the root.
•
Download from USB. To download several or all settings
from an USB stick into a TV-set or on another SSB.
The procedure is the same as for “Upload to USB”. The
“All” item option allows downloading all items at once.
•
NVM editor. Allows to correctly enter codes via the
RC-transmitter. Correct data must be entered (this is
present on the side or rear sticker):
•
“Type number” (Smart TV)
•
“Production code” (factory location code),
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“18AC SSB”,
•
“18AC display”,
•
“18AC supply”.
How to Navigate
•
In SAM, the menu items can be selected with the
“CURSOR UP/DOWN” key on the RC-transmitter. The
selected item will be highlighted. When not all menu items
fit on the screen, move the “CURSOR UP/DOWN” key to
display the next/previous menu items.
•
With the “CURSOR LEFT/RIGHT” keys, it is possible to:
–
(De) activate the selected menu item.
–
(De) activate the selected sub menu.
•
With the “OK” key, it is possible to activate the selected
action.
How to Exit SAM
Use one of the following methods:
•
Switch the TV-set to STANDBY via the RC-transmitter.
•
Via a standard RC-transmitter, key in “00” sequence, or
select the “BACK” key.
5.2.2
Customer Service Mode (CSM)
Purpose
The Customer Service Mode shows error codes and
information on the TV operation settings.
The call centre can instruct the customer (by telephone) to
enter CSM in order to identify the status of the set. This helps
the call centre to diagnose problems and failures in the TV-set
before making a service call.
Note: The CSM is a read-only mode, so modifications are not
possible in this mode.
Provided CSM is activated, every menu from CSM can be used
as a check for the back end chain video.So for all CSM content
displayed, it could be determined that the back end video chain
is working.
When CSM is activated and there is an USB stick connected to
the TV-set, the software will dump the CSM content to the USB
stick. A file “CSM_model number.txt” will be saved in folder
“CSM” of the USB stick. This data can be handy if no
information is displayed.
In addition in CSM mode (with USB stick connected), pressing
“OK” will create an extended CSM dump file on the USB stick,
located in folder “ECSM”. This file “Extended_CSM_model
number_serial number.xml” contains:
•
The normal CSM dump information,
•
All items (from SAM “load to USB”, but in readable format),
•
Operating hours,
•
Error codes,
•
SW/HW event logs.
When CSM is activated, the LAYER 1 error is displayed via
blinking LED. (see also section
).
How to Activate CSM
Using a standard RC transmitter, key in code “123654”.
Note: The CSM can only be activated when there is no (user)
menu on the screen.
How to Navigate
Use the “CURSOR-DOWN/UP” knob on the RC-transmitter to
navigate through the menus.
Contents of CSM
The contents are reduced to 3 pages: General, Software
versions and Quality items. The names of these pages are not
shown in the CSM menu.
General
•
1.1Set type. This information is very helpful for a
helpdesk/workshop as reference for further diagnosis. In
this way, it is not necessary for the customer to look at the
rear of the TV-set. Note that if an NVM is replaced or is
initialized after corruption, the set type content has to be
re-written to NVM.The update can be done via the NVM
editor available in SAM.
•
1.2Production code. Displays the production code (the
serial number) of the TV. Note that if an NVM is replaced
or is initialized after corruption, the production code content
has to be re-written to NVM. The update can be done via
the NVM editor available in SAM.
•
1.3 Installed date. Indicates the date of the first installation
of the TV. This date is acquired by time extraction.
•
1.4a Options 1. Displays the option codes numbers of
option group 1 as set in SAM (Service Alignment Mode).
•
1.4b Options 2. Displays the option codes numbers of
option group 2 as set in SAM (Service Alignment Mode).
•
1.5 18ACSSB. Gives an identification of the SSB as stored
in NVM. Note that if an NVM is replaced or is initialized after
corruption, this identification number has to be re-written to
NVM. The update can be done via the NVM editor available
in SAM. This identification number is the 18ac number of
the SSB.
•
18AC display. Shows the 18AC of the display. Note that if
an NVM is replaced or is initialized after corruption, this
identification number has to be re-written to NVM. The
update can be done via the NVM editor available in SAM.
•
18AC supply. Shows the 18AC of the power supply. Note
that if an NVM is replaced or is initialized after corruption,
this identification number has to be re-written to NVM. The
update can be done via the NVM editor available in SAM.
•
18AC sensor board.
•
18AC QFHD board.
Software versions
•
2.1 Current main software. Displays the build-in main
software version. In case of field problems related to
software, upgrade can be done. As this software is