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Chapter 6 — Troubleshooting
THE REMOTE CONTROL WON’T LEARN/LABEL/DELETE
COMMANDS
• If the remote control buzzes and the word
locked
appears on the the remote
control icon when you try to learn, label, or delete a command, it means that
the device’s control panels have been locked to prevent changes. You can’t
modify or delete the commands for the device.
• If the device is not locked, and you’re having trouble teaching the remote
control a command, see “Troubleshooting” on page 66. Or, try resetting the
remote control; see “To reset the remote control” on page 71.
• Keep in mind that a button that has no border can’t learn a command or be
deleted. However, you can relabel it as you would any other button, and you
can make it invisible in Use mode by deleting its label.
THE REMOTE CONTROL WON’T SWITCH MODES
• To ensure that no custom commands are lost, the remote control prevents
you from switching to a customizing mode when the battery is low. You must
replace or recharge the batteries before the remote control can switch to any
mode other than Use mode.
THE REMOTE CONTROL IS LOW ON MEMORY
• If memory is low, the remote control won’t be able to add new devices,
macros, or commands. However, the remote control can clear up some
memory for its use; it does this by permanently removing any devices and
macro groups that you have deleted. When memory is low, the remote
control automatically displays a message and gives you the option to start
clean-up now or cancel and wait until later. (Until memory is cleaned up,
your “deleted” devices and macro groups remain available in memory so that
you can restore them; see “Restoring deleted buttons, devices, and macro
groups” on page 49. Once the remote control cleans up, you can no longer
restore these items.)
IMPORTANT
Memory clean-up can take 10 minutes or longer to finish.
Don’t remove the batteries while memory clean-up is in progress (or anytime you
see a
Please Wait
message on the screen). Doing so could corrupt the
configuration file, causing you to lose your custom commands. If you have a
recharging dock, it’s best to place the remote control on the dock while memory
clean-up is in progress.
Programmable
Not programmable
