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TROUBLESHOOTING GUIDE
33
12 Troubleshooting guide
Check the guide below for a possible cause of the problem you are experiencing. The most common problems that arise
are related to cable connections. Make sure that your receiver is properly connected.
English
Symptom
Nothing lights up on your receivers
front panel.
Your remote control fails to operate
your receiver.
There is no sound/picture but the
current time is displayed on the
receivers front panel.
There is no sound/picture. However,
front panel display is correct.
Main Menu
can be displayed but you
cannot select channels.
Main Menu
and
Channel Banner
can
be displayed, but there is no reception
(black screen).
The picture is not sharp and text is
difficult to read.
Intermittent reception (mosaic effect
or frozen image).
Remedy
Check that the mains power cord is correctly connected. Disconnect this cord,
and then reconnect it to ensure it is in place.
Check that power is available at the wall socket.
Make sure your receiver is in the operate mode.
Make sure that you are pointing your remote control at the receiver front panel.
Make sure that the remote control is set to STB mode (see 4.2.1).
Check the batteries in your remote control.
Check if your remote is set to the "Device" (1 or 2) setting corresponding to your
receiver(see 8.4.2.2 and 9.2).
Your receiver is in standby. Press
P+
/
P-
button on your remote control to wake
up your receiver. Alternatively, press
Up / Down
button on the receivers front
panel.
You are viewing TV via your UHF aerial TV connection. Press the
TV/STB
remote control button twice.
Make sure that the SCART connections are correct.
Connections are correct but the TV set is NOT switched to external AV source.
Press twice the
TV/STB
remote control button, if the problem is not fixed refer
to the user manual of your TV set.
Your receiver has not been properly configured. Perform the
Channel Search
procedure. (Select the
Installation
submenu from the
Main Menu
.). Optionally
return to factory setting.
Aerial is not receiving the signal. Check the installation and the aerial positioning
(Check signal quality).
Transmitted signal is too weak. Check the installation and the aerial positioning.
This effect may also be produced by severe weather conditions.
The TV SCART output video format is not set to RGB. Change setting of the TV
SCART item to RGB in the System Setting menu.
The TV SCART lead is not connected to the RGB capable SCART socket of your
TV set (refer to TV set user manual for proper connection).
The SCART lead for TV connection is not RGB capable (not fully wired). Use the
SCART cable supplied with your receiver for the connection to the TV set.
You may have defective cable links. Check all connections and cables.
Poor signal due to the incorrect positioning of the aerial. Reorient the aerial and
fasten it securely.