12
EN
Warning
•
Do not attempt to repair the TV yourself. This may cause
severe injury, irreparable damage to your TV or void your
warranty.
Note
•
Please make a note of your TV model and serial number
before you contact Philips Customer Service Centre.
These numbers are printed on the back/bottom of the
TV and on the packaging.
•
Check that all cables are properly connected.
•
Check that the volume is not set to 0.
•
Check that the sound is not muted.
•
Check that the sound settings are correctly set.
The pictures are showing but sound comes from
one speaker only:
•
Verify that sound balance is set to the centre.
HDMI connection issues
There are problems with HDMI devices:
•
Please note that HDCP (High-bandwidth
Digital Content Protection) support can delay
the time taken for a TV to display content from
a HDMI device.
•
If the TV does not recognise the HDMI device
and no picture is displayed, please try switching
the signal source to another device before
switching it back again.
•
If there are intermittent sound disruptions,
please check that output settings from the
HDMI device are correct.
•
If you are using a HDMI to DVI adapter or
cable, please check if the audio cable that
comes with the product is connected to
AUDIO (only for mini jacks).
Computer connection issues
The computer display on the TV is not stable:
•
Check that your PC uses the supported
resolution and refresh rate.
•
Set the TV picture format to unscaled.
Contact us
If you cannot resolve your problem, please refer to
the FAQs for this model at
www.philips.com/support.
If the problem remains unresolved, please contact
your local Philips Customer Service Centre.
