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Service
10 Service
Pfeiffer Vacuum offers first-class service!
• Operating fluid and bearing change on the spot by Pfeiffer Vacuum FieldService
• Maintenance / repair in the nearby ServiceCenter or ServicePoint
• Fast replacement with exchange products in mint condition
• Advice on the most cost-efficient and quickest solution
Detailed information, addresses and forms at:
www.pfeiffer-vacuum.net (Ser-
vice
).
Maintenance and repair in the Pfeiffer Vacuum ServiceCenter
The following steps are necessary to ensure a fast, smooth servicing process:
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RMA form and declaration of contamination.
1)
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Fill out the RMA form and send it by fax or e-mail to your service address.
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Include the RMA confirmation from Pfeiffer Vacuum with your shipment.
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Fill out the contamination declaration and include it in the shipment (required!).
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Dismantle all accessories.
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Drain the operating fluid (applies for turbopumps in corrosive gas version or
with suction performance > 550 l/s)
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Leave electronic drive on the pump.
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Close the flange openings by using the original protective covers.
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If possible, send pump in the original packaging.
Contaminated vacuum pumps
No units will be accepted if they are contaminated with micro-biological, explosive
or radioactive substances. “Hazardous substances” are substances and com-
pounds in accordance with the hazardous goods directive (current version). If
pumps are contaminated or the declaration of harmlessness is missing, Pfeiffer
Vacuum performs decontamination at the shipper's expense.
Sending of contaminated pumps or devices
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Neutralise the pump by flushing it with nitrogen or dry air.
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Close all openings airtight.
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Seal the pump or unit in suitable protective film.
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Return the pump/unit only in a suitable and sturdy transport container and send
it in while following applicable transport conditions.
Exchange unit
The factory operating parameters are always preset with exchange units. If you use
changed parameters for your application, you have to set these again.
Service orders
All service orders are carried out exclusively according to our repair conditions for
vacuum units and components.
1)
Return material authorization under www.pfeiffer-vacuum.net
