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Maintenance
Service
On-Site maintenance for many products
Overhaul / repair in the nearby Service Location
Fast replacement with refurbished exchange products in mint condition
Advice on the most cost-effi cient and quickest solution
Detailed information, addresses and forms at: www.pfeiffer-vacuum.com (Service).
The following general recommendations will ensure a fast, smooth servicing process:
Fill out the «Service Request/Product return» form and send it to your local Pfeiffer
Vacuum Service contact.
Include the confirmation on the service request from Pfeiffer Vacuum with your
shipment.
Fill out the declaration of contamination and include it in the shipment (mandatory!).
The Declaration of contamination is valid for any product/device including a part
exposed to vacuum.
Dismantle all accessories and keep them.
Close all the ports flange openings by using the original protective covers or metallic
airtight blank flanges for contaminated devices.
If possible, send pump or unit in its original packaging.
No devices will be accepted if they are contaminated with micro-biological, explosive
or radioactive substances. “Hazardous substances” are substances and compounds in
accordance with the hazardous goods regulations (current version).
Neutralize the pump by flushing it with nitrogen or dry air.
Close all openings airtight.
Seal the pump or device in suitable protective film.
Return the pump/device only in a suitable and sturdy transport container and send it
in while following applicable transport conditions.
Pump or device returned without declaration of contamination form fully
completed and/or non-secured in a suitable packaging, will be decontaminated
and/or returned at the shipper’s expense.
The factory operating parameters are always preset with exchange or repaired devices.
If you use specific parameters for your application, you have to set these again.
All service orders are carried out exclusively according to our general terms and
conditions for the repair and maintenance, available in our website.
Pfeiffer Vacuum
offers first-class
customer service!
Overhaul and repair
in the Pfeiffer
Vacuum Service
Center
Sending of
contaminated pumps
or devices
Exchange or repaired
devices
Service orders
