Trouble shooting
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Error codes
If an error occurs, a warning signal sounds and the machine will stop counting.
Now you can see an error code on the display. By dint of the following table, you can identify the reason
and solve the problem.
Error code
Error
Possible reason
Lösung
DD
Dimension detection
(banknote height)
A different bill was
recognized in a bundle.
Remove the different bill and
count all notes again.
EH
Damaged
banknote
Damaged
banknote recognized.
Remove the damaged bill and
count all notes again.
CFx
Counterfeit (suspect)
Suspected note recognized.
Remove the suspected bill and
count all notes again.
Ed
Double note
Several notes were detected
at the same time.
Remove all notes and count all
notes again. Possibly adjust the
„gap adjusting screw“.
E1D
Skew banknote
A banknote was detected
scew.
Remove all notes and count all
notes again. Possibly adjust the
„gap adjusting screw“.
Ex
Sensor blocked
A bill or dirt is inside the
machine.
Remove the bill inside the machine
or refer to the support.
EC
Error counting
Several bills are in the
machine at the same time.
Adjust the hopper gap by the
white wheel on tom (towards „-“).
Errors caused by the counterfeit detection
Advices to avoid errors:
· Please take care about the correct adjustment of the counterfeit density.
· If the UV - bulb is unoperable (discernable at dark ambient light) replace the bulb or appeal to the technical
service of hbw cash solutions.
· The sensors have to be cleaned in regular intervalls to avoid disfunctions of the sensor technology. Clean the
sensors only with ethyl alcohol and cotton cloths or appeal to the technical support of hbw cash solutions.
Maintenance
As the machine is exposed to wear it is advisable to clean the device professionally. hbw cash solutions offers
services for that. Feel free to contact the technical support of hbw cash solutions.
As the operating mode of the machine is based upon sensor technology,
do not expose it to direct solar radiation.
hbw cash solutions can take no liability for counting and sorting out different or counterfeit notes, as well as for
the value counting.
The banknotes are feeded by a roller friction system. Therefor no nails, paper clips, hairs and other small parts
should reach the interior of the machine.
Before cleaning the machine the power supply has to be disconnected unconditionally!
Clean the device exclusively with a dry brush, the compressed air* cleaner B8 or the special cleaner R 605 of hbw
cash solutions.
(*alternative: Compressor with dry / oil free air. Max. 4 bar)
Please never clean the device with chemical cleaner.
Improper treatment leads to loss of warranty!
Trouble shooting
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