SeeGull
®
MX Hardware Reference Manual
PCTEL, Inc.
Page 18
Rev. K
CONTRACT, TORT, STRICT LIABILITY OR
OTHERWISE, NOR SHALL PCTEL BE
LIABLE TO BUYER FOR ANY AMOUNT
EXCEEDING THE PURCHASE PRICE OF
THE PRODUCT.
Warranty Procedures
See Return Material Authorization (RMA)
Process further below.
8.3.
Calibration Notice
SeeGull MX Scanning Receivers are
calibrated at the factory as an optional service
from PCTEL. PCTEL recommends
recalibration every 2 years in order to
maintain specified accuracy levels.
SeeGull Scanning Receivers are calibrated
for several sources of variations, including
amplitude levels, ambient temperature, input
frequency, and internal noise levels for
narrow and wide channel bandwidths.
Automated test and calibration stations use
proprietary software which performs the
calibration process with minimum human
intervention. Calibration is followed by a fully
automated production test. The test results
are stored in a central quality database and
then extracted and used for periodic quality
audits.
Every unit that passes the calibration and test
process successfully receives a Certificate of
Calibration. This Certificate is shipped back
with the unit.
The complexity of the calibration process
precludes field calibration. PCTEL
recommends returning scanning receivers to
the factory biennia
lly to maintain the units’
exceptional measurement capability.
8.4.
Return Material Authorization
Procedure for the SeeGull MX
Scanning Receivers
All repairs must be performed by PCTEL
in accordance with the procedure outlined
below:
1. Complete the RMA form on the
website at:
http://rfsolutions.pctel.com/rfs_rma_form.cgi
Alternatively, send the information
(your name and contact information,
the company’s name and address, the
serial number and protocol of the unit,
and a description of the problem) via
email
to “[email protected]”.
2. A response including an RMA number
and in-warranty or out-of-warranty
information will be provided within 24
hours, or the next working day.
3. Please ship the unit to:
PCTEL, Inc.
RF Solutions
Attn: RMA Coordinator
20410 Observation Drive
Suite 200
Germantown, MD 20876
+1 240.460.8833
4. Reference
PCTEL’s RMA number on
all shipping documentation.
NOTICE:
There are no user serviceable parts
inside the SeeGull Receiver.
Any tampering with
the components within the unit will void any
applicable warranties
.
Note:
Units returned to PCTEL without an RMA
number cannot be processed.
Note:
PCTEL recommends having the
SeeGull MX Scanning Receiver recalibrated
every 2 years.
